First-time using Thumbtack and I took a chance on Jaye, who had no ratings as compared to the others who bid on my project.
In fairness, if I could, I would give Jaye a 4.5 for the job he did for me. I hired him to repair part of a handrail that had been pulled out of a stairway wall. The mounting bracket had been screwed into drywall (not a stud) and had not been properly anchored.The surrounding drywall had crumbled and needed repair (and reinforcement) and the railing needed to be re-attached.
In terms of his integrity, work ethic, and his price, Jaye gets a 5. His bid was the most reasonable of all the ones I received. But that isn't just why I hired him. I spoke to him by phone, and I explained what others had suggested (i.e., installation of a backer board). He was quick to suggest that might be overkill and he offered to come look at the problem in person and provide a more informed quote. (I am 25-30 mins away from him.) He came on time, he stuck to his original bid, and he started to work right away.
The job became a little more time consuming than he expected, and he needed to make 2 return trips to sand, re-spackle, and sand again. Still, he kept to his original quote. I paid him after the first visit and had no doubt that he would return to finish the job, which he did, twice. Jaye is trustworthy and a hard worker.
Now, on the quality of his workmanship on this particular job, I would give him a 4. The final finish on the wall was not even, and he wasn't always equipped with the ideal tools or have all the materials he needed. This was, in part, because the work presented some unexpected challenges. However, I mentioned to Jaye the unevenness of the wall after all was said and done (he painted, too). I plan to ask Jaye to do some additional work for me. I believe that when he returns to do that work, when he sees how his previous work turned out, he will touch it up so that ultimately the repair is seamless, That's the kind of person Jaye is.
Jaye told me his philosophy is to be reasonable in what he charges his customers. I am a perfectionist, but even though the final result isn't (yet) 100% perfect, I am VERY satisfied with Jaye's work. He offers his service at a great value, he's a man of his word, and I already plan to use him again.
I can't speak to how he would do on a far more complicated job,