Tony is hands-down the best contractor we have ever worked with. He is trustworthy, responsive, and he does amazing work.
A few months back, we found Tony on thumbtack. He and his team repaired a broken light fixture (electrical and dry wall repair). His price was fair, he came out almost immediately, the repair looked great, and we had a good experience.
More recently, we started a kitchen backsplash project with another contractor who was recommended to us by a family member. There were red flags along the way, but we proceeded with the recommended contractor. At the end of their first day, they left our house covered in mortar and as the evening wore on, the tiles literally began sliding down the wall.
We recognized the craftsmanship was terrible, but did not how to proceed. We didn't want to tear it down, but we didn't want the tiles to dry in the wrong place. Somewhat desperate, we remembered how professional Tony had been months prior, so we pulled out his number (at 9pm) and called him.
We sent him photos of the wall and he talked us through what to do. We took down the tiles and washed them completely (so they could be salvaged and we wouldn't have to buy new material) per his instructions. He was positive, never insulting the other contractors, but clearly identifying where they had gone wrong, which instilled trust -- it was clear that by understanding how they went so wrong, he would do a much better job. We agreed on a price and he agreed to come out on a Wednesday. This was on a Monday.
On Wednesday, he came out and immediately started reorganizing the tiles and prepping for the new installation. He had another tile installer come out; the installer who came out to work with him was a skilled tiler who showed photos of his work -- really beautiful work. We felt completely comfortable with them taking the lead and putting up the complicated backsplash pattern.
Once they dove into their work, they realized that the tiles procured by the first contractors were not actually true squares so they recut ever single tile - 30 sq feet of tile!
We were acutely aware of the fact that the job was actually far more difficult than it originally looked (via the photos we sent at 9pm)! However, Tony did not complain once about the additional work; he kept a great attitude and was really upbeat.
My husband and I decided that the price we had initially agreed upon with Tony was not actually fair (it was too low) because the job was far more complicated than we had realized. I raised this with Tony and he stood by the fact that he had committed to a price and was going to do the job for that price and would not request any more money for the job.
When we told him we felt it was necessary to pay more (the work is truly fantastic), he seemed to appreciate that we recognized how much work they were doing - literally hand cutting 30sq feet if tile- but again, he said he had committed to a price and wanted to be clear that he was not asking for any more money.
Another great benefit about working with Tony is that he is great at organizing jobs. He perfectly sees the full picture/scope of work that needs to be done and he efficiently organizes the process. He is not one of those contractors who leaves the job site for multiple trips to Home Depot; he anticipates all his material needs and comes prepared.
I cannot recommend Tony enough.