From Tammy D.
M&J services
Knowing nothing about HVAC, I read a lot of reviews before deciding to contact M&J Services. I wanted a contractor whom I could trust. Mike was super responsive, was willing to accommodate our schedule (out-of-town owners), and was prompt to arrive for our appointment. Mike and Jacob troubleshot our system, were quick to diagnose a blown capacitor as the culprit. This was the second blown capacitor and the third HVAC contractor to service our heat pump in 2 years. The first two contractors did not provide a reliable and sensible solution despite being expensive (hence trust issues). As soon as Mike explained why our capacitor kept burning out, we agreed it was time to replace our old heat pump. On installation day, I received a text bright and early from Mike saying they were on their way. They started at 8am and was not done until after 5:00pm. Mike had to run out a few times, but Jacob stayed at our job site the entire day. Jacob is so hard-working. Our attic must have been very hot that day, he was drenched after a couple of hours. Jacob and Mike were very respectful of us and of our house the entire time. Drop cloths were laid out, shoe booties were worn, they even asked for permission before using our bathroom. At the end, we had a brand new working heat pump and air handling unit. Cold air was blowing out of the vents again. Pure joy! Mike and Jacob stayed to make sure the house cooled down sufficiently before calling it a day.
Later that evening we noticed a minor damage in the ceiling below the attic where M&J were working. I took a photo and texted them the next day. Mike responded right away asking when we’d be in town next so they could come take a look. No skirting the issue. I was impressed! A cause for the ceiling damage still needs to be determined. I can give an update to this review when that happens, but for now, I wholeheartedly recommend M&J Services, and will definitely use them again for our HVAC needs.
Integrity and honesty, this company has got both. I wish Mike and Jacob much success in their future endeavors.
