Avery went above and beyond to recover thousands of files that were deleted when I had to do a factory reset. They included photos, music, movies, Word, Excel and Adobe files. He also fixed my Wi-Fi adapter which had gone missing during the reset and ran a virus scan. When he returned my laptop, he had updated all of the drivers and included some additional programs to keep my hard drive cleaned up. He kept me updated on the status of the recovery from start to finish. I couldn't be happier with his service.