What should the customer know about your pricing (e.g., discounts, fees)?
Every job is priced based on every detail of that particular job. That way no one is getting charged for services not needed, and we are not under-cutting ourselves, which avoids rushing a job and avoids sub-par quality work. You get what you pay for in roofing.
What is your typical process for working with a new customer?
We are highly motivated to gain new potential customers, so they are definitely a top priority, along with repeat customers. We work hard to earn their trust, and to provide top quality service and hopefully gain referrals and repeat customers.
What education and/or training do you have that relates to your work?
I have been working in the industry since I was a teenager doing evening / weekend jobs with my step-father. My dad was also taking me on roofs at a young age to help measure, so I really got involved in roofing early on in my life. My mother had her own inspection firm where I learned the value of quality roof inspections and repairs. I also worked for a 50 year old large scale roofing business in the family where I learned a lot of technical details about the roofing industry and roofing in general. Hands on is the best type of training in my opinion, especially in construction, and that's where I gained most of my knowledge about it.
How did you get started doing this type of work?
Most of my family has been in the trade at some point or another. I was doing measuring, roof inspections, roof repairs, and new roofs as a teenager for my young adult income.
What types of customers have you worked with?
Residential and commercial, all types.
Describe a recent project you are fond of. How long did it take?
As an estimator at a large roofing firm, I have been involved in countless large scale roof projects. However, I take pride in smaller jobs. Small jobs are usually for customers who can't afford big name companies, and who tend to be taken advantage of the most. They deserve the care and attention they need just like everyone else.
What advice would you give a customer looking to hire a provider in your area of work?
Always make sure a contractor's license is up to date. More importantly in my opinion, never, ever pay up front for the whole job. Too many people are taken advantage of in this way, and it just baffles me that people would give their money up for services not yet rendered. Experience is very important as well. 10 - 20 years or more at least should be a must!
What questions should customers think through before talking to professionals about their project?
Is the company I am hiring licensed and experienced? Am I paying a reasonable, not too cheap or too expensive price for the service? Are they responsive / answer phone calls or return messages promptly? Are they professional or do they present themselves in a professional manner? Are they knowledgeable in their field of expertise? What kind of warranty am I getting?