Steve was great and did an incredible job, so nice and very professional too ! My laptop was running slow and getting hot while the fan was running continuously. And when it was on, it wasn't functioning at all, then I had to shut it down manually. I found Thumbtack through a search for computer repair, never heard of them before but decided to take a chance. And that chance paid off bigtime. It wasn't long before I heard from Steve. He was ready to fix my laptop as early as that night, very flexible with his time as well as mine. He came to my home that night, worked on my laptop as well as answered a lot of questions from me and eventually took it home with him to complete a few more in-depth scans. He called the next day as he said he would, my laptop was repaired and asked when could he get it back to me. He dropped it off that night, explained what he had done, what he had found and how he fixed it, then turned it on and showed me how quiet and much faster it was. He suggested installing an anti-virus program which I did later that night. He definitely knows what he is doing. My laptop is running smoothly and is as good as new. And I am very happy. Thank you so much Steve.