The company was very responsive and was able to send someone to help on a Sunday, when everyone else wanted me to wait until Monday to have my water heater fixed, which would have meant no hot water for the weekend. Gary really went above and beyond installing the water heater, configuring a difficult pipe connection without complaining or even discussing the problems as they came up. His expertise and experience was clear as he resolved every problem without skipping a beat. Gary was professional, so much more than competent, and cleared away everything after the job. I didn't lift a finger during or after the job. This is what customer service is supposed to be like. Well done.