April 20, 2015
Marley Day dba Techese, LLC
Last year I found myself in the position of needing to update my personal home computer. Microsoft XP was being phased out, my desktop computer was outdated, and I had no idea where to turn for advice and help in purchasing a new computer and setting up a new system. Searching the internet for information and talking to sales clerks only left me confused and frustrated, and I knew I needed professional help to make my decisions.
Marley Day was recommended to me by friends who had recently used her services. I contacted her, briefly told her of my dilemna, and set up a time to further discuss my needs.
When we met, I found her to be very professional and extremely knowledgeable. She looked at my current computer, reviewed the programs I was using, asked questions about my usage and knowledge of those programs, determined what I needed and made suggestions for a new computer system. Once I purchased the new computer she came to my home, got it connected and set up with the programs we had decided upon, and got it in full working order. Then she sat down with me, did a review of each program and made sure I was able to access each one and feel comfortable in doing so. She offered follow up help if I needed it.
Several months later, I was visiting my daughter in Nevada. A virus popped up on her computer while I was using it and locked it up. I called Marley and she gave me step by step directions over the phone on how to capture the virus and delete it from the computer. Thankfully it worked, the virus was deleted, and she walked me through installing a better anti-virus system. She certainly saved the day for me then!
I am very pleased with the work Marley has done for me. She was friendly, extremely efficient, and very patient and understanding of my lack of computer knowledge. I highly recommend her for all your computer needs.