I had 3 bedrooms and a walk-in closet with carpet I wanted replaced with some type of wood- look flooring.
Ray came to my house, took measurements and explained all of my options with hardwood, laminate and vinyl including the plusses and minuses of each. He had many samples and laid them out next to my furniture so we could see how it matched. We discussed pricing and a schedule for installation.
Ray was extremely professional and did not try to upsell.
The day of the original scheduled installation, Thursday, I was called by the installers saying the material was late in arriving and said they could come the following day, Friday. I said OK.
Friday morning , a man arrived to rip out the carpet and patch the tack strips holes. I asked when the installers would be there and he said a few hours because they were finishing up another job.
Friday afternoon came...no installers. A phone call said they were still at they other job, but would be there Saturday morning.
Saturday, the demo man and arrived alone to finish the carpet removal and tack strip holes and move furniture including my bed.
He said the installers would be there at noon. A phone call at noon said they weren't coming.
My bed was apart and I had nowhere to sleep.
I called Ray and he seemed upset at the delay and said he would take care of it. The installers showed up at 5 PM. They finished my bedroom, reassembled my bed and moved the bedroom furniture back. They said the would be back Sunday to do the other two bedrooms and the walk-in closet.
They came Sunday and finished the two bedrooms. However, they didn't have enough material to finish the closet nor did they have the transition pieces between rooms, They would have to locate two more boxes of material and come back.
The following week was Thanksgiving but they did show up the Friday after Thanksgiving and finished the job. They finished 8 days after the original scheduled installation.
My schedule was very flexible but my time is not. Nothing worse than waiting for someone to show up and when they don't show up, it wastes my time.
The quality of the installation was excellent. Once they were done, everything looked great. They cleaned up everything and took all the removed materials away, put all the furniture back and left me with an extra box of material. They walked me through all the rooms and explained how to care for my new floors.
All in all, I was very happy with Ray and the quality of the installation. The scheduling needs some work.