If your looking to have your laptop repaired, iTechChimp is an excellent choice!
I have a 7 year old Dell XPS Studio 1647 Laptop that I had customized with a failed hard drive. And, yes, I inexplicably let it over heat (my bad)!
Circumstance such as they are, I contacted several local repair shops (experts?), as well as, Dell. I would have stuck with Dell service; however, my service warranty expired, and, frankly ... there current customer service is lacking in communication--which goes without saying (humm).
After a week of deliberation, I chose iTechChimp. The determining factor was their technician, Sam, for his expertise and communication skills. I experienced a most pleasant heuristic process in concluding repairs.
Needless to say, my laptop was repaired the same day I brought it in, having replaced my hard drive, completion of OS, and driver installations ... all within 3 hours. After several days had past, I ran into an issue with an inadvertent download of a serious spyware that propagated to no end ... scary and very stupid!
Called Sam, he suggested Hitman Pro and SuperAntiSpyware, Further research led me to install a Junkware Removal Tool and the current version of Malwarebytes ... what a relief and lesson learned!
Bottomline, (in my former line of business), the truth is in the numbers -- iTechChimp's repair cost were more than reasonable and their service stellar. Most of all, Sam's competence and proficiency inspired me to write this review. Thank you Sam!
I highly recommend iTechChimp with one advise, when utilizing GPS direction, ensure you type in Belmont address (SMILE).