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I had more junk to remove than what it seemed from the photos I have sent and it would have been more expensive but they stuck with the price estimate they gave me. I happily paid more as I could see that hard work they had done. The team was kind enough to make me aware of items that might be of value so I was able to rescue some hidden gems that were hiding amongst the junk . All in all a great service that I d recommend and will use again in the futureJan 25, 2020VerifiedRemove LLC's reply
Thank you Andrea -- we always make sure to go through the items we're removing just in case something are unintentionally marked for removal. We were very happy to be able to recover the items that had sentimental value. Sometimes items are functional simply be cause they bring us joy :)
Remove LLC did w great job removing the junk from the house. They were on time and very professional. Quickly removed the junk and got the job done!! I recommend this company.Dec 28, 2019VerifiedRemove LLC's reply
Thank you Shawnda. We always aim to provide a fast and reliable service. Happy New Year!
Dan (one of the owners) was responsive from the moment I submitted my service request. He was incredibly professional and friendly, and I knew right away that Remove LLC was the company I wanted to hire. When I had to change the job date, Dan was accommodating and made everything so easy for me. Dan and Albert (the other owner) both confirmed our appointment the day before, and Albert and Art (an employee) showed up right on time, which is no small feat given early morning traffic. The job I asked them to do was a big one that may have put off some haulers, but these guys handled it like the professionals they are. I'm not one to sit idly by while people perform laborious tasks like this, so I offered to work alongside them; they were super cool about it, and they even offered me a bottle of water and a mask so that I wouldn't breathe in any of the dust and such that resulted from moving a lot of junk that had been sitting in a basement for years. Albert and Art were very friendly and pleasant the whole time, and they didn't complain or charge more than I was quoted when the job took much longer and required more work than we anticipated. Their rates are great, the payment process was simple, and I left the job site feeling good about the whole experience. I won't hesitate to work with this company again!Dec 4, 2019VerifiedRemove LLC's reply
Thank you Ace. We appreciated your hands on approach and glad to help you reclaim the space in the basement. We’re glad you gave us the opportunity to complete the project.
Dan and the Remove team did a great job demolishing my outdoor brick and mortar BBQ. Communication was great. They were very competitively priced. They made sure I was happy with their work product and went the extra mile on a couple of surprise pieces of concrete that were buried. I’d definitely use them again for demo/junk removal. Thanks.Dec 10, 2019VerifiedRemove LLC's reply
Thank you Toby. Surprises always come up. We always aim to get the job done right. We appreciated the opportunity to complete your project.
Furniture Moving and Heavy Lifting
These guys ( Dan and Albert) came is and helped for 2 days with with the 1st phase of my long distance move, at $25 per person per hour (the price they themselves reached to me with, and provided). They did do a good job, so I gIadly hired them for the second phase of my long distance move, 4 weeks later. They were supposed to come and help me with multiple projects such as carpentry, moving, junk removing- and we has agreed in writing on two days - Jan 12 and 13th. 2.5 days before the scheduled move, Dan called and said they would be changing the price to $55 per person per hour and would come only on the second of the two scheduled days. In spite of the agreed upon (4 weeks in advance!) price and the 2 day schedule, they waited until last minute , basically completely leaving me in a lurch, adding so much stress to the already stressful move!! Very unprofessional, scummy company, run by people who will wait until the last minute to make sure you are out of options, and then more than double your price and, on top of it will refuse to show up on the agreed-upon days. There are so many professional, reliable movers and junk removers who will stand by their word, or at least give far enough advance notice. I would never recommend these scammers to anybody.Jan 10, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?As a service company we don't charge sales tax. Additionally we don't charge any additional service fees. Our pricing is done by volume as is standard for the industry. When picking up dirt, concrete or roofing materials we charge a different price scheme due to the legal weight limits required for hauling. Heavy debris won't fill the trailer to the top as it's unsafe to drive just heavy loads (a trailer full to the top with concrete can easily weight over 35,000 lbs). When estimating these prices, photos really help us give accurate estimates.
- What is your typical process for working with a new customer?We can provide free estimates over the phone or via text. To get the most accurate estimate we ask that customers submit a photo or video of the items so that we can do our best to estimate the volume. Once we arrive we review the items and provide a guaranteed price prior to starting work. This agreement is written out and guarantees we won't change the price.
- What education and/or training do you have that relates to your work?Our drivers have been trained to operate a variety of heavy machinery and power tools, such as forklifts, diggers and demolition tools. We rarely use these on most jobs, but safety is our top priority and the knowledge required to operate those tools helps us be prepared for any job, big or small.