The Best Samsung Appliance Repair in San Jose, CA

From Betty S.

I have a Samsung refrigerator. Tried several appliance repair companies who said they do not fix Samsungs. Found Global Appliance Repair on Monday and booked an appointment. Dennis came the following day. He was polite, on time and professional. Quickly assessed the problem, which was not major. Would highly recommend GAR.

From C. C.

Appliance Repairman Bay Area LLC

Appliance Repairman Bay Area was a breath of fresh air. They responded immediately, the expert repair person was very professional and knowledgeable about my Samsung 4 door refrigerator that was not working. He went thru everything over an 1 1/2 hours. I have had bad experiences in the past with Appliance Repair Companies not being knowledgeable and honest. Appliance Repairman Bay Area provided a thorough diagnosis of why parts failed and the cost. I would not hesitate to recommend this Company.

From Donald K.

Top Appliance Repair

I have had two services from Top Appliance Repair. One was for a whirlpool refrigerator that had a faulty fan. The second was for a Samsung stove with an electrical problem. They are the tops in every aspect of service. They have good communication, fair prices for service, they have been reliable, efficient and friendly. I think trustworthy is a good adjective to describe their business. Don’t hesitate to call , they will not disappoint.

From Matthew W.

First Appliance Repair & HVAC

Please check Yelp, their reviews on Thumbtack were decent so I was misled but their Yelp reviews are more telling!!! Samsung ice chute door wasn't closing properly so Jason came to inspect and the awful experience began... I had told him that a spring fell out of the freezer and I had looked it up on YouTube but it was too difficult for me to repair. Jason quoted $220 without even really looking at the freezer and he started "working" He didn't have any cleaning products so he asked if he could use some of ours; so I let him use some of our Lysol wipes(remember this). He then disturbs me while I'm working, to ask if he could see the YouTube video I had referenced. ‍ I'm paying for an "expert" to fix my appliances. So he tinkers around some more and realizes he wants to try and swindle me so then he says he needs to fix something else but now the price is $365. He also couldn't properly fix my initial problem and I noticed that there were wires hanging from the panel he had removed. He initially tried to jam them back up with a screwdriver and then once he realized that wouldn't work, actually took the panel off to conceal the wires. On their Yelp and Thumbtack page it says they accept Military discount which is usually 15%. He refused to accept the military discount and said he would take only $10 off. 15% of $365 would be over $50 bucks!! It's ironic as hell that his picture on the Yelp page is in front of an American flag because he sure as hell doesn't respect the military. I then say I'm going to call his company to ask if they can approve the 15% off and he argues with me a bit but I eventually call them and speak to Mary on the phone. She says she would need to speak to a manager to get it approved and puts me on hold. A few minutes later she says the 15% off is MANAGER APPROVED so i tell Jason then he makes a scowl. He is furious and calls them back and speaking loudly and angrily in Russian I believe, probably talking crap about me. After shouting on the phone for a while in Russian he gets off and says he can't do the 15% off and he gives me a sob story that he is a contractor and he simply cannot do the job for $300 still. Plus my mind is still boggled how anyone can deny their Manager Approved amount. I didn't fall for his story and told him that I would pay him for his service fee and that's it. I had misread on their page that if you book online then it's $10 off but it's only if you decide to use them for repair. When I said that to him he was furious and said "what's $10 to you?!" So rude and none of your business. He then left a huge mound of Lysol wipes on my counter for me to pick up. I paid the $70 fee and he left and then I got a call back from Mary asking if I would take $25 off. I politely declined as I told her that this experience was awful and I would look into a different repair service. Please DO NOT USE THIS COMPANY. They are scammers and have awful customer service. I told them they need to take off their info that says they accept military discount as well, but it is still there. Zero respect to military and I also don't believe he really would have been able to fix the problem.

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