FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
In the outdoor remodeling industry, it’s no secret you get what you pay for. You want your investment to last for generations and stay beautiful without a lot of costly repairs and upkeep. That’s why we’ll never cut corners or skimp on components such as premium materials or building a solid foundation. However, we also understand the importance of outdoor renovations that stay within your budget. To help make your remodel more affordable, we offer regular monthly promotions, special deals, and exclusive discounts. If you are interested in special financing, we partner with leading financial institutions to provide you with budgeting options, so you can get started right away. Find our current promotions on our website or ask your design consultant about offers and financing options that best suit your needs.
- What is your typical process for working with a new customer?
It all starts with our comprehensive design consultation. This FREE in-person visit takes approximately 60-90 minutes where we cover all the ins and outs of your remodel. Your design consultant will get to know your needs, measure your yard, create a digital rendering of your new space, and help you choose materials and outdoor elements. Our 30+ years of experience empowers us to come up with accurate cost estimates before we begin so you can enjoy a seamless outdoor renovation experience with no surprise design changes or unexpected expenses. If you’d like to see samples of our previous work or would like referrals, just ask and we’re happy to provide! Once you decide what you want for your space, our experts take care of everything from start to finish, including demolition and removal, project management, cleanup and beyond. You’ll also be set up with a convenient online portal where you can track progress, ask questions, and access your project details 24/7. If you need anything, your design consultant, project manager or our service representatives are all happy to help, both during construction and after your project is completed.
- What education and/or training do you have that relates to your work?
To ensure a smooth renovation experience and service that exceeds expectations, System Pavers continually invests in professional growth and development. Through our unique System Pavers University, we focus on the continued education of our entire team, from Design Consultants and Project Managers to Branch and Construction Managers. This year-round on-site training facility provides hands-on instruction, provided through cutting-edge training and a culture dedicated to learning. Our many decades of experience have led to the creation of our proprietary installation process called Permalast Layered Install System. This multi-layered process is how we can be certain every project is built to last while adding lasting value, from the ground up. Each of our crews is well trained in our Permalast system so that we can confidently stand behind the work we do and deliver outdoor living spaces that can be shared for years to come.