5. Dne Appliance Repair
- 9 years in business
- 82 hires on Thumbtack
- Serves Thousand Oaks, CA
"They were very courteous. The quote was promptly done. Then, once we ordered the part needed and gave a deposit; we had a customer service issue with the ordered part taking too long to arrive and no communication about it. HOWEVER John Sa absolutely took care of us as soon as he learned what was going on. The only reason we had not heard form DNE is because he was unaware of the situation. From then on, he called me with updates exactly when he said he would, he texted me... he even ensured someone else was in touch with me 3 times in one day to give me status of my part arrival.
He provided excellent customer service and made sure we knew he valued our business.
The tech came out and did the repair in a timely manner, no mess, very professional. He did a great job! The repair was great. He even followed up with a call days later, to make sure the refrigerator was running well.
Overall, they really care about finishing the job right and they know their business."