I submitted my request and within 30 minutes I was contacted. We set up an appt, gave me a quote. I thought he was very reasonable with his quote. So I accepted the repair service. We set up another appointment and he repaired my tv within an hour. He also did a preventative maintenance on my tv. He was extremely courteous, polite, most of all I believe he was honest with his prices. I will be recommending him to my friends and neighbors. Excellent work!!!