Very prompt responding to my e-mails, very pleasant on the phone setting up the appointment. I insisted on his coming to my house to work on my computer though he offered doing it on-line less expensively (apprehensive about someone I'd never seen--or would never see--access to my computer). Very prompt to arrive at the time agreed to. Work performed quickly, charged for one hour. Scanned for viruses, re-installed virus protection, cleaned up PC. Was able to resolve an annoying problem we'd had synching I-Phones, I-Pad with PC e-mail. I think cost was reasonable. He did have to return a few minutes after leaving, due to loss of internet connection, that I could not resolve with his phone help. He did not charge extra for the return visit & connection problem resolved in a few minutes.
Overall satisfied with service, likely to have him return in future if/when needed.