My experience with Discounted Moving was ideal. When I first started looking around for quotes, it was terrible - I am a single mom and I only really needed help moving the larger pieces of furniture that I cannot move alone (bed/coffee table/washer/dryer/etc). I was only moving 8 miles away, and was getting quotes for these few items at $350+ from Nice Guy Movers and Two Men and a Truck. I was also told by NGM that they did not believe the 2 hours they quoted me would given them enough time (plus the hour in drive time I would have to pay). I then found Discounted Moving, through my sister who referred them and I was quoted off the bat lower than either of the quotes from before. The customer service I received on the phone was amazing - the scheduling was easy - and I was made to feel very at ease about the whole move.
The morning of the move, prior to arrival, I received a call from NGM and they wanted to check on my move, and see if I found someone (how nice!). And I told them that I was lucky enough to find a company that was able to work with me within my budget and thanked him. He then kept me on the phone and the tone went from pleasant to interrogatory immediately - he wanted to know who quoted me lower, if they were insured, where they were located, what their hourly rate was, and find out if I am ok using a company that isn't an A-rated BBB company like them, then "have a nice day"...it was one of the oddest, and most rude encounters I have ever experienced. It went from nice to scary in about 4 minutes :/
*Day of the move - the guys were there on time, and were extremely nice, friendly people. I was asked a few questions to get them started and then off they went to load the items. They had everything loaded, moved, and unloaded within 1.5 hours...which made me chuckle inside at the lack of confidence in the other companies to get this done within 2 hours. I had the pleasure of having Wes and Lawrence help me move - and these are two super cool nice people who are hardworking and honest individuals. They are looking to gain business through this hard work and good business practices, not through nickel and diming people to death - all I know is that next time I move, they are my first and only call. That is the faith I have in this company - the experience with this move was less stressful than the last two times I moved using an alternative company. Thank you guys for your great attitude and customer service; your hard work was noticed and I would not be ok with myself if I did not make a review online for you all! Have a blessed day!!