I posted a request for repair of my under counter Scotsman icemaker and contacted Ralph to set up an appointment. Gavin arrived and quickly diagnosed the problem. A few days later, the ordered part arrived and was installed. Although it was now making ice, it was making very, very little-like only 10 cubes a day. Gavin and John came to my home again and figured out the additional problem of a faulty filter (not part of the icemaker). I now have ice and lots of it! Yup, it was expensive, but no where near as expensive as buying a new icemaker. What a bunch of respectful gentlemen Ralph, Gavin, John, and their helpers are! Personable, yet very professional and very COMPETENT, my favorite traits. I highly recommend Ralph's Appliance Repair for what else? Appliance repair. They're very good at it. From a very happy customer in south Tampa.