Brian came to remove one ceiling fan and replace a few others. I purchased Hunter fans from Amazon. He communicated effectively about scheduling and alerted me before he arrived at my house. The fan removal was a bit tricky because it was on a downrod through a dropped ceiling, but Brian was able to get the job done efficiently. The first fan he installed had a remote control unit, also from Hunter. He warned us that he had encountered some quality issues with Hunter remotes recently. Brian got the fan and the light kit up and everything looked fine. Unfortunately,the bearing in the fan made a grinding noise and the remote unit in the fan got very hot. He disassembled the fan and removed the remote; the bearing still made a grinding noise. Brian said that he did not feel good about installing the noisy fan in a bedroom. Since the other fans were the same make and model, we agreed not to proceed with the project, and I told Brian of my intent to return the fans to Amazon. Brian did recommend a local fan dealer with a wide selection of fans for future fan shopping. Throughout the time he was in my home, Brian was diligent, courteous, and professional.