Unfortunately, after Venom PC took the computer for repair, my phone and printer went out for four days at the same time. Four days later all was repaired and the computer came back. They'd had no way to contact me and all my information about this company was in the gone computer. I am a writer, and had lost many of my writing files downloading Windows 10. Venom was able to find some of them, and the person who brought the computer back and I finally were able to find the rest - a 312 page book, screen plays, stage plays. What a relief. Venom did a fine job and the delay was definitely on my end. I'd refer Venom to friends.