I worked with Daphane a couple weeks ago and she went out of her way to help me with a very sensitive situation. I knew it was after hours for her, but she knew I was in a rough situation. She called several times making sure I was taken care of before we finished. It reminded me of how much and why I love the personal touch of working with a travel agent, and how doing the bookings and work yourself online can be a lot of work and rather stressful when you have other things to do and do not have all the answers to all the questions that they understand and handle quickly, efficiently and professionally. Sometimes because technology makes so many things so accessible it seems almost wrong if we don't do them ourselves. Yet, they can add a lot more time and work to our already hectic schedules. Having just gotten out of the hospital after having three blood transfusions, I actually felt myself let go of all the panic, I never realized I was even feeling, until Daphane called to tell me she would handle everything, not to worry. RealIzing I didn't really even know where to start, having a travel agent take care of it, and knowing it was going to be done right. I was finally able to relax and just breathe, what a relief talking to someone who handles your travel arrangements perfectly for you, so you don't have to do it is something that felt like a little like a guilty-pleasure luxury now. But, from now on, for me, I realized just because with all the new technological advances we can do so many things by ourselves, we didn't use to, when it comes to these endeavors, I'm so glad I had the ultimate professional making me realize I don't want to do this and there isn't one good reason why I should feel I need to do it. In the words of mothers everywhere, just because you can do it doesn't mean you should.