CARVAN Cleaning Service
CARVAN Cleaning Service

CARVAN Cleaning Service

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Discounts available
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Introduction: Family owned and operated; delivering real customer service and building relationships with our clients in our community. Experts at cleaning; with over 10 years of experience, you can be sure we will deliver amazing results. We use the best tools and products to get the job done, the right way Service guaranteed; Pre-service and post-service walkthrough will ensure we explain our service and the job expectations. NO hidden fees, and if we cannot meet the job expectations, you will not be charged for the service.
Overview

Hired 44 times

Background checked

15 employees

7 years in business

Payment methods

Cash, Check, Credit card, Venmo, Zelle

Social media

Facebook

Featured Projects

11 photos

Reviews

Customers rated this pro highly for responsiveness, work quality, and professionalism.

Very good 4.6

38 reviews

5
81%
4
3%
3
10%
2
3%
1
3%

Read reviews that mention:


Adam E.

House Cleaning

The carvan team was amazing to work with for a very demanding client. They were able to fit our short schedule, get extra tasks done and do it within our budget. We had deep cleaning and carpet deep cleaning done. They are great to work with. I highly recommend them.
Sep 6, 2021
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Verified
Patricia O.

House Cleaning

Carvan did an excellent job deep cleaning the house. Carlos kept us informed of when the team would arrive, and made sure we were satisfied when the job was completed. Everything was sparkling by the time they left. Would highly recommend and plan to use Carvan for future needs. Thanks!
Aug 21, 2021
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Verified
Destiny P.

House Cleaning

Carlos and Jessica did an amazing job in our 4 bedroom house with pets and a baby. In our 3 years here, it’s never been this clean. We can’t wait to see them again in 2 weeks!
Jul 16, 2021
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Verified
Meera D.

House Cleaning

Carvan cleaning was awesome! They are extremely professional, and were able to accommodate my schedule on extremely short notice. Unlike other cleaning services they also brought an appropriate number of people for the size of house, so they were able to finish the job within a reasonable amount of time! I will definitely be booking them again and for regular service!
Jul 7, 2021
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Verified
Richard H.

House Cleaning

The ladies that came and cleaned my Condo were excellent they came in did the job and more. This is my first time using a cleaning service but I would recommend Carvan wonderful job I hope they keep it up I recommend Richard Hart
Jun 24, 2021
·
Verified
Credentials
Background Check

Carlos Van Der Veen

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We offer competitive prices with no hidden fees. Our prices include materials and supplies, and we bring our own vacuum. Prices do not include parking fee for Downtown Dallas. We can confirm your estimate over the phone by asking detailed questions about the service and we also highly recommend doing a free in-home estimate, this way you can get to know us and we can see the work and confirm the price before we start.

  • What is your typical process for working with a new customer?

    Generally we meet new customers from our online booking sources or from referrals. The first step is to schedule a phone call. Here we can ask questions specific about the work we will be doing and condition. If the customer would like more info or to confirm the price, we offer free in-home estimates. Here we can visually inspect the work and confirm the price, but most importantly we get a chance to meet the customer and answer any questions ranging from our cleaning checklist to our training, policies, supplies used, etc. When the customer is ready to book we take their information and create their booking, then they will receive a confirmation email. Three days, and one day before their appointment they will receive follow up emails to remind them of their upcoming service. The day of the service we arrive between our agreed window of arrival, and we send the customer an "on my way" text, 30 minutes prior. Arriving we will do a walkthrough to confirm check list and price, and before we leave we will do a final walkthrough to confirm your satisfaction with the service. Upon completion we collect payment (cash, check, credit) and we send you a paid invoice to your email. A few days after our management contacts the customer to again ensure they are happy with the service and welcomes them to write us a review and to use us again in the future.

  • What education and/or training do you have that relates to your work?

    Management and staff has extensive experience in residential a commercial cleaning sectors. We are constantly trained in: Customer service and managing on site incidences Cleaning principles and practices Chemistry composition and its application in different surfaces Cleaning supplies and tools for best results. For our Carpet and Floor cleaning business we are certified IICRC and specialize in pet odor and stain removal.

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