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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Doyin A.
Lucy was great. She cleaned our house and it looks brand new again.
Cleaning Service Fairies 2034415050Cleaning Service Fairies 2034415050
Ann T.
A perfect 10! She's amazing- great quality, my house felt squeaky clean.
Naiara Cleaning ServicesNaiara Cleaning Services
Bala B.
1) Proper commitment to promised time and schedule. We booked services 1 month in advance for 1 PM on a weekday. One individual came at 2PM and said she cant clean instead had a walk thru of the house to “understand “ expectations. Then promised to come back to the house to clean with her team as we had already scheduled a ceremony in our house the next day. She did come with her team to clean. We laid out the expectations and stepped out. 2) Quality : Sub standard/poor we were charged $517 for the cleaning and that money was just down the drain. The previous house tenants had dogs and even those fur/hair were not cleaned from the house. Just one ceiling fan in house and it was all dusty and dirty. Floors/closets etc all were dirty. We were told by her to send her photos of areas which were not cleaned well and that she would come back to clean them. We sent several photos along with our feedback. Been days now, not even a single acknowledgement for the message we texted her. Atrocious service , would never recommend.
✅ crew Details cleaning ☎️12038681152flavia✅ crew Details cleaning ☎️12038681152flavia
Richard B.
Wow. It's like we live in a new house. So impressed with the cleaning team. Very professional and efficient. Reccomended!
Iza Batista cleaning servicesIza Batista cleaning services
Pavas J.
I am happy to provide 5-star rating for services provided for whole house cleaning as desired. Would highly recommend!!
Ashley B.
I have been searching for someone to do a thorough cleaning of my home and Naiara did just that! My house is tidy but I don’t often get to do the deep cleaning. I’m very happy with the great work she did!
Naiara Cleaning ServicesNaiara Cleaning Services
Juan R.
Juliana and her team came to my home and did a deep cleaning for me. I couldn't be more happy with the work they put in. They were thorough and left the house spotless. Highly recommend.
Living Fresco Co, LLCLiving Fresco Co, LLC
Barbara G.
The house was very clean. Several things were broken however and an expensive item missing. Not accusing anyone but it was there this morning. They used MY cleaning products, very upset about that. Clorox, rubber gloves, paper towels, window cleaner, etc. Went through my cabinets to find them. Was told all her clients let her use their things. That's a big NO.
Cida's Cleaning ServicesCida's Cleaning Services
Stacey C.
Oliviera did a wonderful job cleaning my house on short notice. She arrived on time and got right to work. She’s extremely thorough and aims to please. She went above and beyond what I would’ve expected. I highly recommend her for you home cleaning needs.
Oliveira'sCleaning ServicesOliveira'sCleaning Services
Lisa S.
Jessica, Elena, and Diana did a great job of cleaning my house. They arrived promptly, were very courteous and work quickly and efficiently. My husband and I are thrilled with the job that they did. Thank you!
JD Cleaning ServicesJD Cleaning Services
Diva R.
I’m beyond impressed & satisfied with the work I received! Two ladies came over to my house & cleaned & organized EVERY SINGLE THING. It was absolutely amazing! Before a cleaning I try to do a bit of clean up myself, however I was not able to this time. These 2 ladies did beyond my expectations! I can’t be more satisfied! Definitely using them from now on!
Beautiful Day Cleaning, LLCBeautiful Day Cleaning, LLC
Ian W.
Lucy and her Team went above and beyond for their initial clean of my home. It had been over a month and I have multiple pets. They spent over 6 hours working and this home was now show quality ready and I'm not even selling the house :) I would highly recommend her services to anyone who is tired of a "regular cleaning" because this was stellar and we already set up a permanent schedule going forward
Cleaning Service Fairies 2034415050Cleaning Service Fairies 2034415050
Lisa D.
This young woman cleans houses like they did in the old days.... working alone in my 2300 square foot home from 8 in the morning till early afternoon doing a complete job, rather than the quick 'get -in- and -get- out surface cleaning' I see so much of nowadays. Raphaela takes pride in her work. Moving of the furniture to clean under it, rather than around it... removal of seat cushions to thoroughly clean the sofas and making the beds is all part of her service She is personable, honest, trustworthy and [this is a plus for those with animals] loves my two, big crazy dogs. If you are looking for a quicky job, look somewhere else. However, if you want the job done well, give Raphaela a call.
Home Clean Home - Cleaning servicesHome Clean Home - Cleaning services
Casey C.
Anne and her company are nothing short of angels! We had a sudden family emergency and a house sale/closing over an hour away and we’re in desperate need of a deep, move-out cleaning. She was incredibly compassionate to our situation, responsive, and willing to help. She and her team were very punctual, professional, respectful of our property and did a phenomenal job. The house looks immaculate. They are a wonderful asset to the Trumbull community and I only wish we lived closer and had a need to use them again. I would recommend them to anyone. Absolutely wonderful company!! Thank you, Anne!!!
Special Care cleaning servicesSpecial Care cleaning services
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What you need to know about house cleaning companies & services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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