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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Norma i.
House is very clean and Carmen was easy to communicate with.
Carmen Da cunhaCarmen Da cunha
Joanna H.
Always a pleasure to have Radka come to my house- she's wonderful, professional and kind-- and a great house cleaner!
Cara S.
I was scheduled for a deep house cleaning. The 2 girls who came to clean went above and beyond what we had discussed. It was the best house cleaning I had ever had. Their work was meticulous. And they stayed longer than anticipated. I highly recommend us to shine cleaning.
Dust to Shine CleaningDust to Shine Cleaning
Laura L.
We got the keys to our house and i needed a cleaner ASAP! She was at my house a couple of hours later and did a great job from top to bottom! I would highly recommend Sunshyne Cleaners!
Sunshyne Cleaning LLCSunshyne Cleaning LLC
Clarisse A.
Yamy and her crew did an amazing job on my 4 bedroom house. The bathrooms and showers were shining, the floor were spotless and they even cleaned the sliding glass door. The house looked impeccable after they finished with it. I hired Yamy to clean my house every other week.
Yamy’s Spotless Cleaning LLCYamy’s Spotless Cleaning LLC
Stephanie L.
This team is so professional! They did an excellent job cleaning my house.
Regina N.
Reliable Cleaners was on time, courteous, and they did a very thorough job cleaning my house! I'm glad I found them!
Lakewood Ranch Reliable CleanersLakewood Ranch Reliable Cleaners
Carol C.
Our house badly needed a deep clean. Two girls came and cleaned things I wouldn’t have even thought of! The owner is responsive and offers a decent price based on your needs. My house smells great and looks amazing. So worth it.
Dust to Shine CleaningDust to Shine Cleaning
Jessica S.
This has been the best cleaning service we've ever used. They deep cleaned the house and had it looking brand new. They were fast and very professional.
Manatee Ladies CleaningManatee Ladies Cleaning
David M.
Showed up early and did a stellar job of cleaning up after a whole house remodel
Gisella SeabraGisella Seabra
Angie B.
Great job cleaning our rental house after we moved out! Definitely recommend!
Beautiful Day Cleaning, LLCBeautiful Day Cleaning, LLC
Tina S.
I was very pleased with Beautiful Day Cleaning. The two girls that cleaned really helped and did a great job with cleaning the house that we were just moving into. We Will definitely use them again.
Beautiful Day Cleaning, LLCBeautiful Day Cleaning, LLC
Monica O.
The best cleaning service. They are so thorough and the house sparkles when they are done. Also, they are so friendly and responsive.
Lily's Maids CleaningLily's Maids Cleaning
Levi W.
Incredible job. If you’re looking for someone to clean your house, she is it! We’ve used cleaners before, but this one is tops! Will continue to use her for a long time to come!
Eternal Sunshine CleaningEternal Sunshine Cleaning
Jane S.
Crew did a great job! After not having my house professionally cleaned in a year, it was quite a treat.
Dust to Shine CleaningDust to Shine Cleaning
Cheryl K.
Beautiful Day Cleaning is awesome! They always show up on time and are super detail oriented. They leave the house sparking clean and smelling wonderful. I highly recommend them!
Beautiful Day Cleaning, LLCBeautiful Day Cleaning, LLC
Joshua M.
Karen did an excellent job cleaning! She came the same day we contacted her and did a deep cleaning. Our house looks amazing!! Thank you Karen!
Karen MatteoKaren Matteo
Spooky M.
Excellent experience! Had a 'move-out' clean and my house was sparkling and ready for the showings the next day. Would recommend for moving or just weekly maintenance cleaning. Thank you!
Gulf Coast Professional Services LLCGulf Coast Professional Services LLC
Pam S.
It was so nice to come home to a clean house. The girls did a fantastic job. I would highly recommend.
Dust to Shine CleaningDust to Shine Cleaning
Gina G.
The deep cleaning team did a great job! After they finished, the house was sparkling clean. The team member were hard working, quiet and courteous. I would hire them again.
Jennifer J.
Melissa did a great job cleaning my house! She was very thorough and didn’t leave any areas untouched.
Foxtrot CleaningFoxtrot Cleaning
Grace e.
I hired Yamy’s to do a deep clean on some disabled friends house. All we can say is: UNBELIEVABLE! It looks like a new house. They are so thorough, friendly, professional and hard working. I would highly recommend them! Price was very fair and they bring all their own cleaning products , vacuum, mops..everything.
Yamy’s Spotless Cleaning LLCYamy’s Spotless Cleaning LLC
Ron D.
Miriam showed up with herself and one other individual and thoroughly deep cleaned my entire House. There wasn’t one disappointment that I could mention. I have already set another appointment with her to clean my house again next month. Terrific service, attention to detail and very professional. I Highly recommend.
Luiz Home Care CorporationLuiz Home Care Corporation
Tara G.
Rhona and Carrie cleaned my house just in time for the holidays. I appreciated the fast response and the quick availability to schedule an appointment. Rhona, though gps led her to a different neighborhood, called and gave me the heads up. Once they were finished (took about 3 hours: I have a 4/4 house) my house was beautifully cleaned; now I can focus on the final details of family and friends coming for thanksgiving! I will definitely be using their services again in the future. Thank you again.
Sara C.
This was a daunting job for me but Maricela did a fabulous job. The house is sparkling and fresh. She was very responsive. Will definitely use again for our cleaning needs!
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Why you should hire a house cleaner

Hiring a professional house cleaning service can be worth the investment, whether you need someone to clean your one-bedroom apartment or four-bedroom house. You can receive services on an agreed schedule, like monthly or weekly house cleaning. And many house cleaners and maid services offer different services, such as deep cleanings and move-out cleanings. Compare the best house cleaners in your area. Find out what customers had to say in their reviews, and ask a few house cleaners for a free price quote before hiring a pro.

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