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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

Should I hire a move-out cleaning service or do it myself?

You may benefit from hiring a professional move-out cleaning service, depending on your budget, time frame and whether you will be getting a deposit back. Hiring a cleaning service takes the stress out of your move. But if you’ve had your house regularly deep-cleaned, or if your landlord will charge you for cleaning anyway, you can save costs by DIY-ing it.

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

How much does it cost to deep clean a house?

Deep cleaning a house goes beyond the surface level to clear out the dust, grime and gunk that’s collecting on the fan blades, hiding in the blinds, and built up inside the refrigerator drawers. Deep cleaning of a home or apartment costs more than regular house cleaning because it takes more time, effort, and cleaning products. You may choose to have a deep cleaning once or several times a year in addition to your standard cleaning services. You may have a one-time deep cleaning to prepare for company or to clean after a house party. Companies may charge an hourly rate or a price per square foot, or may offer you a flat rate after they have visited your home and estimated work time. The national average house cleaning price is $110-$150, with rates ranging higher for deep-cleaning services. Here are some examples of how a company may calculate their deep-cleaning prices:

  • 10 cents per square foot (compared with 5 cents per square foot for standard house cleaning).
  • $300 for a 3,000-square-foot home.
  • $25 per hour per worker for deep-cleaning services.

How do I choose the best house cleaning service?

When searching for the best house cleaning service near you, consider the depth of your cleaning needs, your budget and the size and condition of your home. Read reviews from verified customers of any cleaning service that you’re looking to hire. Also, check out the reviewers’ photos and do background checks on reviewers to ensure they’re not employed by established cleaning firms or maid agencies. 

When viewing house cleaners on Thumbtack, you might see a Top Pro badge. This indicates that the service is one of the most popular and highly-rated professionals using the platform.

Reviews for Ashburn house cleaners
Kelly E.
Loved how clean my house was! Friendly, maticulas, and professional.
Absolutely Positively CleanAbsolutely Positively Clean
Thumbtack Customer
Our house was cleaned the best it's ever been! Great job!
Absolutely Positively CleanAbsolutely Positively Clean
Andrea M.
Wonderful service! My house looks much better than it did before they arrived. Unfortunately, with a dog the house will never be clean but I would totally recommend Plushouse Cleaning. Thank you for the constant communication, great price and great service.
Plushouse CleaningPlushouse Cleaning
Thumbtack Customer
Jodi did a great job cleaning my house and stayed longer than expected to complete the job.
Quality Residential CleaningQuality Residential Cleaning
Laura W.
It felt so good to come home to a clean house, very happy with Mary's work will hire her again :)
Plushouse CleaningPlushouse Cleaning
Mike a.
Mary is a very pleasant person. She arrived promptly and got right to work. She is an experienced cleaner. When done our house was clean and smelled so fresh. We will work with her again.
Plushouse CleaningPlushouse Cleaning
Patrick E.
I needed a house deep cleaned on short notice and BNDProcleaning came through for me. They were a big help and were able to get the house back in shape in just one day! They did an incredible job! Thank you!
bndprocleaning servicesbndprocleaning services
Thomas J.
Mary did a really great job cleaning my house as we were moving to our new home. She cleaned everything I asked her to. I would gladly hire her again!
Plushouse CleaningPlushouse Cleaning
Julia Z.
You really can't go wrong here. She was very respectful of my preference of products and supplies used, and is the queen of organization! My pets and privacy were also respected. The house was left smelling nice and clean :) I will definitely consider her again for my next Spring cleaning!
CAVS CLEANERS LLCCAVS CLEANERS LLC
Kerrie K.
Miracle was great. Wonderful communication! She worked with me to find a solution that worked for both of us. She did a great job cleaning, house smelled wonderful! She has a warm and professional personality. Looking forward to having her weekly.
Miracle CleaningMiracle Cleaning
Katie J.
Jodi is amazing!! With 2 little kids my house was pretty dirty! She worked all day and did an amazing job! Very thorough and detailed. I would highly recommend her and will be hiring her as my new cleaning lady!
Quality Residential CleaningQuality Residential Cleaning
Thumbtack Customer
Mary and Sean showed up a little bit late, but that was not a problem. They were very professional and came equipped with their own cleaning supplies and equipment. We went over what needed to be done, and then both my husband and I left for awhile. When we returned, the house was clean and we were happy! They did a great job and will be returning to clean for us again. Mary and Sean are both very personable and make you feel comfortable about having "strangers" in your home. I would recommend them to friends and family. It was a great experience!
Plushouse CleaningPlushouse Cleaning
Diane F.
Mary did a very nice job cleaning out my Mom’s house. And she was very responsive when I asked her to get it done within the next week even working nighttime hours to finish. It was an older home and the results were much better than I expected.
Plushouse CleaningPlushouse Cleaning
Tonya L.
If I could give them 10 Stars - I would !!! Professional and personable - my home looks amazing !!! Corey and his team took care of all my house cleaning requests and the small details that make your home shine - right before you put the for sale sign in the yard !!! Excellent service !!!
C & N Enterprises LLC.C & N Enterprises LLC.
Kerrie K.
I asked her to go above and beyond. I got behind on cleaning and had some clutter and she fixed it like a champ. Like my house again. I’m going to get her once a week. PS she had no problem with my dogs which means a lot to me. Thanks Cassie.
CAVS CLEANERS LLCCAVS CLEANERS LLC
Brent K.
Kesha was very quick to respond and incredibly prompt. You can tell she treats the job as if it was her own house she is cleaning. She communicates everything with you and documents all her work - including before & after photos sent directly to you. It was a pleasure to work with Miracle Cleansing and would definitely recommend and hire them in the future.
Miracle CleaningMiracle Cleaning
Beau J.
First, my apartment looks awesome now. I have a bulldog and an old cat. The dust and dander around here was embarrassing. Cassandra went to work on this job with gusto and vigilance. My living room is so comfortable to just relax in now. My kitchen is clean and fresh smelling. Second, I’m a single guy, Navy Veteran, who works about 50-60 hours a week building/remodeling houses. I don’t have the energy to do the high level work Cassandra does. She is very good at what she enjoys doing. Third, after seeing the results of her work (deep clean) I decided to ask her to be my weekly cleaner. I consider myself lucky enough to have her agree to maintain my apartment If I can see the pride in someone’s work, I want that person on my team. Fourth, I trust her quality of work and her to have run of my home when I am not there. Fifth, I work hard for my money. I am not one to just throw money at a problem. Cassandra is worth the value, because she went further and did a better job than what I expected. Do yourself a favor, meet with her. Cassandra is outstanding at what she does.
CAVS CLEANERS LLCCAVS CLEANERS LLC
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Everything you need to know about house cleaning services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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