House Cleaning

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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a house cleaner during the COVID-19 pandemic?

The best way to set up a consultation with a house cleaner during the COVID-19 pandemic is by using virtual, online tools. Start by performing an online search for local house cleaners. Message them to set up either a phone call or video call to perform a consultation. During this call, they can give you recommendations and may be able to estimate the cost of their services. Be sure to discuss whether they accept virtual payments and any precautions they can take to perform the job safely.

Can I use digital payments to pay for house cleaning?

Not only do many house cleaners accept digital payments through platforms like Zelle, PayPal, Square Cash, Google Pay, Venmo and more, but this may become more common as the COVID-19 pandemic pushes more service workers to digitize. This means you can pay your house cleaner without making physical contact or handling money. 

If cleaning is absolutely essential during the current crisis, consult with the house cleaner beforehand to ensure a safe monetary transaction that complies with current government guidelines and recommendations for social distancing.

Are there ways to be safe if I hire a house cleaner when social distancing?

If you hire a house cleaner to clean the inside of your home, do not make physical contact. Stay at least 6 feet apart at all times, sanitize any surfaces after cleaning and wash your hands thoroughly. Exchange all payments digitally instead of with cash. When contacting a house cleaner, put a plan in place to ensure everyone's safety.

How can I find out if a house cleaner is considered an essential COVID-19 service provider?

A house cleaner is generally not considered an essential service sector during the coronavirus pandemic. To find out which services are considered essential, visit your city and state government, and read their guidelines. A national list of essential service providers can be found on CISA’s Identifying Critical Infrastructure During COVID-19 site. This webpage lists 16 different infrastructure sectors considered to be essential. However, not all jurisdictions follow CISA’s definitions of critical infrastructure.

Does a house cleaner need to enter my home?

Yes, in almost all cases a house cleaner needs to enter your home. However, a cleaner may not need to enter your home if they are solely cleaning outside areas. 

There may be some cases in which a cleaner is necessary. If so, take precautions — avoid being in the same room, make no physical contact, sanitize any surfaces and pay through a digital service instead of using cash.

Do house cleaners offer remote or virtual services?

House cleaning is generally done in person, but some may be willing to offer remote services. If you find a house cleaner’s profile that states they’re offering remote services, contact the pro to talk about your options. 

If you’d rather hire a house cleaner to clean your home when the pandemic is over, you may be able to book an appointment at a later date. Start by comparing local house cleaners in your area side-by-side.

How do I prepare for a house cleaner?

There are several things you can do in preparation for a house cleaning to improve the efficiency and quality of the job. If you’re unfamiliar with a cleaning service, hiding and locking away any obvious valuables lying around can offer great peace of mind.

Depending on the preference of the cleaner, you may need to lock up your pets before the cleaners arrive. Washing dishes and decluttering the house allows a house cleaner to do their job more effectively. And leaving special notes for the cleaners about certain areas in your home that need attention is also helpful.

Ask house cleaners near you about their tips to help you prepare for their services. 

How much should you tip maids or cleaning services?

Tipping between 15 and 20 percent is considered an appropriate tip for maids and house cleaners — just as it would with a barber, food delivery driver or taxi operator. During the holidays, you might want to consider tipping a bit more. 

It’s important to note that some housekeeping and maid services might include a tip within the service fee, which should be explained to you in the service contract. Talk to house cleaners in your area to find out what's included in their fees.

How often should you have your house cleaned?

The frequency you should have your house cleaned depends on several factors, and the best professional house cleaner can give you a rough estimate of costs so you can budget how often you need someone to clean your home. 

Daily house cleaning may be necessary if you have a home with a large number of bedrooms with young children and kids, although other homeowners may benefit from weekly house cleaning. A weekly cleaner can clean the bathroom, kitchen, do laundry, vacuum and mop. An occasional deep house cleaning is most beneficial for people who have recently renovated a home or are looking to do a spring clean. 

What is the difference between a housekeeper and a house cleaner?

Although some house cleaning and housekeeping duties might overlap, a house cleaner is charged with the top-to-bottom cleaning of a home. House cleaner duties typically include basic and deep house cleaning, such as washing and sanitizing countertops, floors, tubs, toilets, kitchens and more.

Housekeepers or maids are hired to lightly clean and maintain certain aspects of the home. This might include dusting, washing dishes, changing sheets, doing some meal preparation and restocking the client’s groceries and personal care products.

It’s also worth noting that a housekeeper or maid is usually one individual employed to a home (sometimes hired as a live-in), while a house cleaner is oftentimes accompanied by a team of cleaners. 

Reviews for Ashburn house cleaners
Pawin C.
Great work. House is super clean!
Mrs.Bianka’s Cleaning ServiceMrs.Bianka’s Cleaning Service
Abir A.
She did a very good job cleaning my house. Took time to cleaning all corners if the house. It didn't seem like she was rushing to complete the job rather she made sure cleaning was done properly.
Maria BarrezuetaMaria Barrezueta
Sunit K.
They did a great job cleaning my house in Ashburn
Krystal T.
Did a fantastic job cleaning the house. Would highly recommend
Chaitanya B.
These cleaners were great in Move out cleaning. They did a good job at my house. Punctuality needs to be improved.
JVA Home Care LLCJVA Home Care LLC
Ozlem U.
Terrible cleaning! They said they do detail cleaning and it was not there. Windows, fridge had stains all over. I had to clean the house again. Not recommending!
K & D Cleaning ServicesK & D Cleaning Services
Donna M.
Excellent move out cleaning. House looks great. These ladies really know how to clean. Will be using them again!
JVA Home Care LLCJVA Home Care LLC
Vivi m.
Cannot believe how CLEAN my house is now 😄 Breydy and Carla did such an amazing job on our home - they did a deep clean and I never knew how clean our house could be. Will definitely use their services for more frequent cleans. Bathrooms and kitchen are spotless, and they dusted and cleaned every nook and corner of the home. Would 100000% recommend. They’re very polite, professional, and hard working.
Mom and daughter cleaningMom and daughter cleaning
Madalyn H.
Alde and her team did a great job doing regular house cleaning and a move-out deep cleaning. She was super responsive and makes scheduling the cleanings really easy!
Alde Gomez House CleanerAlde Gomez House Cleaner
Sandi R.
Lucio and his partner cleaned all of the bathrooms in our house. They did a great job!
Ramos Easy Cleaning LLCRamos Easy Cleaning LLC
Pat B.
Lidia and her team did an excellent job in cleaning my new house for move-in.
Genuine Sparkle Cleaning servicesGenuine Sparkle Cleaning services
Sindhu J.
Alba and her team cleaned the house very well. A issue that I had was that the oven was not cleaned even after asking, only the Microwave was cleaned inside. Over all, good job.
Alba medranoAlba medrano
Mary J.
The young lady who cleaned the house was very hard working and did a very nice job. Could have used 2 people to share the workload in the big house.
All Star Maids LLCAll Star Maids LLC
Doug M.
Showed up on time and cleaned my house well. They were easy to work with and very polite.
Rozy's Cleaner ServicesRozy's Cleaner Services
Geronimo C.
These ladies are amazing. I haven’t seen my house so clean since we first moved in
JVA Home Care LLCJVA Home Care LLC
Deepa K.
Jessica cleaned every nook and corner of the house. It looks like a new home now!! Thank you!
Subirias cleaningSubirias cleaning
Endrias A.
Had a move in deep cleaning done. Every part of the house is now shiny. She did a great job.
DMV’s best cleanersDMV’s best cleaners
Antonia K.
Firstly my friends and family will Vouch for the fact that I keep my house clean and tidy though we have 3 small dogs. My house does not smell of food or dogs as I keep up with cleaning the house Jessica and her team came in like they stormed into the house and started cleaning upstairs, that houses the bedrooms of which only the master bedroom and bathroom was used the others just needed vacuuming and straightened of the bedcovers which they did not even touch. They cleaned the bathroom and displaced everything on the countertops leaving for me to straighten. In the middle level they did not clean the office room saying I did not ask them to. The kitchen floor was not vacuumed or mopped. The hardwood floor mopping was poorly done. For all of this, they charged me $130 first time cleaning. While cleaning Ms Jessica gave me attitude saying my house was dirty which was quite upsetting but I ignored her. After they left I called and told her she did not clean the office she said I did not tell her to. So tell me folks 130 dollars is hard to earn is it so easy to just giveaway. These cleaning people have a bad attitude. The only reason I need help is because I have a torn tendon and cannot do more damage. I called in another team and they were willing and cleaned immaculately and did make the others beds which was used and for less money and admired how I kept house. So I wonder if the reviews Jessica and team got were made up by friends.
Subirias cleaningSubirias cleaning
Max O.
Exceptional service. If you want your house to look amazing, I highly recommend you book this cleaning service.
Miriam’s Professional Services LLCMiriam’s Professional Services LLC
Sandhya A.
Sisters General did an amazing job deep cleaning our house. They were very professional in their interactions and quality of work. My house is sparkling again, thanks to this team. I look forward to hiring them again.
Sisters General  Services  LLCSisters General Services LLC
Christina E.
They did an amazing job. Worked quick and efficient, not missing any area of the house. I will definitely be keeping them on for my cleanings.
F&M cleaning servicesF&M cleaning services
Carlos L.
Ola did a great job on the exit clean of our townhouse. She was thorough and left the house spotless. Would definitely recommend!
Cleaning Comfort Service Residential/CommercialCleaning Comfort Service Residential/Commercial
Misha r.
I'm very satisfied with my townhouse cleaning. They made my house feel like new again! Every nook and corner was clean. I didn't even have to ask for anything. Would highly recommend!
Smart CleaningSmart Cleaning
Janie J.
Marion and her team are awesome!!! My house is sparkling clean every time they have been here. I highly recommend them!!!
Speed Cleaning ServicesSpeed Cleaning Services
Tripti S.
Orihuela cleaning services are one of the best people I had called for cleaning . Pilar was right on time and gave a reasonable estimate. Together with her helper she cleaned the house neatly. She is really respectful towards her customers too. I would recommend her any day.
Orihuela cleaning Service'sOrihuela cleaning Service's
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What you need to know about house cleaning companies & services.

Professional cleaning services vary depending on the company, but they all have the same goal: relieve the homeowner from the burden of day-to-day and special occasion cleaning tasks. 

Common cleaning services.

Here are just a few house cleaning chores that professional cleaning services offer:

  • Window washing
  • Oven cleaning
  • Fridge cleaning
  • Cobweb removal
  • Floor sweeping and mopping
  • Vacuuming
  • Toilet, shower and tub cleaning
  • Bed linen replacement
  • Pet hair removal
  • Blinds and baseboard dusting 
  • Blinds and baseboard dusting Blinds and baseboard dusting 
  • Countertops, furniture and cabinet cleaning

What are the different types of house cleaning?

There are several services offered by professional house cleaning companies, each suited for a different purpose. Some of the most popular types of house cleaning include:

  • General or regular cleaning, which is a basic cleaning typically done on a weekly or monthly basis
  • Deep cleaning, a detailed cleaning with more intensive work than a standard clean.
  • Move-in and move-out cleaning, another detailed service that prepares a home for residents moving in or out.
  • Green house cleaning, which is a service that uses environmentally friendly cleaning supplies and products.

Aside from the type of cleaning services available, homeowners may also choose daily, weekly, monthly or one-time house cleaning services.

Benefits of hiring house cleaning services.

Hiring a house cleaning service allows you to enjoy your home and focus on doing other tasks. Whether you have a demanding job, are juggling the needs of a large family or just want to experience the serenity of a clean home, hiring a house cleaning service can help. 

Questions to ask house cleaners.

Before you hire a house cleaner, be sure to ask them a few questions. For example:

  • What’s included in your services?
  • Do you charge extra for any other cleaning services?
  • Are you comfortable working in homes with pets?
  • How flexible is the cleaning schedule? For example, can we skip a few days or a week if we are away on vacation?
  • Do you have any specific cleaning recommendations for my home?
  • Will you bring cleaning equipment and cleaning products, or will you use mine?

How to get house cleaning cost estimates.

You can get a variety of price and cost estimates from house cleaners near you on Thumbtack. Here, you'll find a number of professional cleaning services as well as their reviews from customers, photos of homes they’ve cleaned and more details about their services. 

How to find the best house cleaners near you.

Finding the best house cleaning services is a matter of figuring out what you need and finding a professional who meets your requirements. Start by choosing house cleaners with high ratings and mostly positive reviews. Then, get price estimates from several cleaners near you.

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