9. Personal Landscape Design and Services
"Ed was professional in delivering a quote right away through Thumbtack and in following-up. I was looking for someone who would work with me on a regular basis to help me bring an old lawn back to its glory. Simply out of convenience I used the service that had put in my new sod to mow my lawn. They came in on a standing industrial mower and reeked havoc on the new sod, and didn't provide any other lawn services as promised. I then followed up with Ed to confirm that he would use a push mower on the soft turf, and got his assurance that he would not just mow but would also edge, weed, prune, rake etc. Sure enough, Ed has done a wonderful job maintaining the lawn, and eventually helped me with a good clean-up, plantings, mulching, tree pruning, take away, and in a pinch was even available to deliver building materials from Home Depot and TW Perry to my house.
Ed is easy to work with and really goes out of his way to provide great customer service. For example, I had just purchased the last drift roses in the area for a new border and he came to the house early on Memorial Day to get them in the ground so they would stay healthy. I am pleased to recommend Ed based on his communication, the quality of his work, and his interest and willingness to go the extra step for his customer."