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Q & A

Answers to commonly asked questions from the experts on Thumbtack.

What’s the best way to set up a consultation or an appointment with a tiler during the COVID-19 pandemic?

To set up an appointment or consultation with a tiler during the COVID-19 pandemic, start by conducting an online search for tilers in your area. Ask if the tiler can conduct a consultation through a video call instead of a traditional site visit to limit exposure. It’s also wise to confer about the current state of the pandemic and ensure that it’s safe to complete the project now. If not, discuss postponing for another time. 

How can I find out if a tiler is considered an essential COVID-19 service provider?

To identify essential service providers during the pandemic, visit your city or state’s government website to find a list of recommendations.

A list of national recommendations can be found at CISA’s Identifying Critical Infrastructure During COVID-19 webpage. This service lists 16 different types of essential infrastructure sectors that are approved to continue operation during the pandemic. But note not all jurisdictions follow CISA’s definitions of critical infrastructure. 

Does a tiler need to enter my home?

If the tiling job is located in your house, the tiler will need access to your home. The exception to this would be if the job was taking place in an outdoor area like a backyard.

If a tiler does need to enter your home, take strong precautions. Sanitize all surfaces, avoid being in the same room and conduct payment using digital platforms. Discuss a safety strategy with tilers in your area beforehand.

Can I use digital payments to pay for tile installation, replacement or repairs?

Digital payment platforms are popular in a wide range of service industries, and many tile installment, replacement and repair professionals now accept them. Common platforms include PayPal, Zelle, Google Pay, Venmo, Square Cash and more. 

Start with an online search for tile companies near you. Ask them if they accept digital payments and which types you can use. Then, put a strategy together to follow social distancing guidelines.

Do tilers offer remote or virtual services?

Because tiling is a manual, in-person job, it is not typically considered a remote project. But if you come across a profile that states the tile company is offering remote services, ask them what those services include.

How do professionals clean tile and grout?

If you need tile and grout cleaning and don’t have the time or mobility for scrubbing your entire house on your hands and knees, it’s time to turn to the pros. Tile and grout cleaning professionals have industrial-grade machines designed for the sole task of cleaning the porous materials of grout and tile.

Typically, a cleaning pro will come out to assess the job and provide you with a quote. Often they charge per square foot (for example, 75 cents per square foot), with higher prices or an hourly rate for areas that will need hand cleaning. The national average cost for tile and grout cleaning ranges from $190 to $250.

Once onsite, the pros thoroughly clean the area by wiping or sweeping down and then vacuuming up any dry dirt. Next a chemical tile cleaner is sprayed over the surface, causing dirt to loosen and adhere to the spray; the industry term for this is “suspension.” The pros then clean the floor with professional-strength machines, which often use a combination of steam, brushes and vacuum to loosen, agitate and lift entrenched dirt. Your floor is then rinsed, removing all the spray.

Usually a small room can be cleaned in under an hour. Applying a sealant afterward is recommend and will also affect cost.

Which is better: porcelain or ceramic tile?

Porcelain tiles are more durable and have a longer lifespan than ceramic tile. If you're installing flooring in an area with high traffic or lots of heavy furniture, porcelain tiles will look better for longer. They’re also very easy to clean and maintain. Porcelain is also very water-resistant and can hold up in places like bathrooms and rooms with jacuzzis, hot tubs, or swimming pools. 

But if the cost is your top priority, ceramic tiles are often more affordable. Ceramic tile prices start as low as $0.45 or $0.50 per square foot, and porcelain tile starts at $3 per square foot.

Does tile flooring increase home value?

Having a tile floor may increase your home’s value, but it might depend on the type of tile you install and the trends in the real estate market.

Chat with your realtor or a real estate expert to figure out what types of home repairs and remodeling projects you should tackle before you put your home on the market. It might make sense to add new tiles when renovating your kitchen or bathroom, for example. 

If you decide to include new tiling in your home remodeling project, contact the best tile installation pros near you to get free estimates.

How can I get my grout clean?

Dirt, mildew and grime can make your grout lines look downright tragic. If you have the ability, DIY tile and grout cleaning is definitely doable. Your main obstacles are time, project size, availability of the right materials and effort. Your first step in tile and grout cleaning is making sure the surface area is cleaned of basic dirt and buildup and wiped down. Be sure not to use a bleach-based cleaning agent, which could react dangerously with the vinegar used in later steps.

Depending on the delicacy of your tile and grout, it may be wise to start with water and friction before proceeding to a cleaning solution. In the shower you can spray the area while brushing gently, or use a spray bottle filled with warm water on countertops or floors. If water won’t do the trick, try a solution of equal parts warm water and white vinegar, and repeat the gentle brushing motion. This combination should begin to lift dirt and grime from the grout. For additional tile and grout cleaning power, baking soda applied directly to grout lines and sprayed with your water vinegar solution can help suds off sticky grime. If your DIY cleaning solutions aren’t doing the trick, store-bought sprays and pastes may have more cleansing power. Rinse thoroughly after cleaning and enjoy your sparkling clean grout.

Tile and grout cleaning supplies include:

  • Old standard or electric toothbrush
  • Stiff bristle brush
  • Spray bottle
  • White vinegar
  • Commercial grout cleaner
Reviews for Ashburn tiling professionals
Shirley K.
Erik was awesome! Tiled a backsplash for me and it looks great.
Gibson Showers and Tile RepairsGibson Showers and Tile Repairs
Teresa c.
Alex did a fantastic job putting tile in our master bedroom and hall. It’s absolutely beautiful! We have him coming back to do the rest of the floors in our home and can’t wait to see the entire house tiled. Very hard working, clean professional job.
A. Mata Tile & MarbleA. Mata Tile & Marble
Carolyn D.
I am so happy with my shower. It is awesome, looks fantastic. Will definitely use Gibson Tile again.
Gibson Showers and Tile RepairsGibson Showers and Tile Repairs
Colby C.
Tony was on time, very friendly and did great work. I'll be recommending him to anyone in need of tile work.
DBA Martinez TileDBA Martinez Tile
Kenton K.
I got behind on a project, needed someone to come in finish my tile, fence and set my toilets. Teddrick was a fast responder and able to get my tile done the same day. Fast, reasonable price and great work. Will be using again. Would recommend highly, can pretty much do anything
Teddy ScottTeddy Scott
Rhonda B.
Alex does outstanding work, is very helpful and knowledgeable, and reasonably price. He’s my new tile guy for life : )
A. Mata Tile & MarbleA. Mata Tile & Marble
Thumbtack Customer
Tony and his sons tiled my 16 X 22' family room with 20 X 20" tiles set on a diagonal. They did a Beautiful Job! Arrived Friday morning timely. Came back Saturday and finished up. They worked fast, were pleasant to have in our home, they cleaned up and left everything just as expected. Tony gave good recommendation on aspects I was uncertain about and made it a superior job. They also replaced a couple of cracked tiles on a bathroom floor. Very impressed how it matched up perfectly. Quality work, fair price.
DBA Martinez TileDBA Martinez Tile
AMIT P.
Communicated well and completed the job on time. Tile work was completed properly and overall a great experience. Don’t hesitate to hire them to complete your next project.
Tile Floor & Wall InstallationTile Floor & Wall Installation
Aruna M.
Castle rock constructions did a wonderful job in fixing tiles. Very professional and the job was very well done. I would hire them again. Thanks Aruna
Castlerock Unlimited Construction & RenovationsCastlerock Unlimited Construction & Renovations
Brandon H.
I would hire Live Green again if I ever needed my tile and grout cleaned again. They did a great job in a timely manner. Very friendly people.
Live GreenLive Green
Thumbtack Customer
Remodeling Solutions removed and replaced some floor tiles. The work was neat and professional installed. Very pleased. Would hire again. Veronica was very responsive to my inquires and concerns.
Remodeling  SolutionsRemodeling Solutions
Carmen c.
Ryan was excellent, he took his time on laying the tile and the rest of the work. His price was very reasonable. I have several jobs to do and he will be the one to do them.
Ryan Hurtado TileRyan Hurtado Tile
Sharilyn g.
Had a very positive experience with Southern Kitchen and Bath . He was at our home in a little over an hour the day we called him . He measured and gave us an estimate , which was very reasonable . It was a small job , but he was there the very next day , and did a beautiful job on the porcelain tile he installed . We liked him so much , we have purchased more of the same tile , and will call him back to do kitchen , living room and a bedroom. Highly recommend .
Southern kitchen and bathSouthern kitchen and bath
JT B.
These guys do it all. They are very knowledgeable and professional. The speedy service wasn’t bad at all either. I had them install a tile backsplash in my kitchen, hang light fixtures and replace a fence.
Trinidad SalasTrinidad Salas
Monique R.
Did a wonderful job with my fireplace surround and hearth. Very clean and professional. Price competitive. Arrived when he said he would and finished on time. Would highly recommend him for tiling projects.
Ryan Hurtado TileRyan Hurtado Tile
David F.
Sam and his crew did a good job installing our porcelain tile flooring. He explained everything in detail, very professional and did everything in a timely manner. Our house looks great thanks again.
The Handy TexanThe Handy Texan
Kaylie G.
Oh my gosh he was absolutely amazing!!!! Our floors look incredible! Extremely personable and really works hard!!! Thank you so much!!! Definitely will hire him back for any other flooring/tile work we need!!!
Meyer FloorsMeyer Floors
Yolanda B.
Alex @ Tile Wall and Flooring is superb! He takes pride in his work and it shows in the results. Alex is detailed and skilled in his art. No mess. I am a satisfied customer. Very pleased. I highly recommend his services. See photos of 'Blackness'.
Tile Floor & Wall InstallationTile Floor & Wall Installation
Mani S.
I'm old school and they lacked what I would consider common sense, made a huge mess, over purchased supplies and then expected me to return them and pay for them even though they weren't needed. The bulk of the tile work was ok but the total package was fair.
Hasi constructionHasi construction
Ingrid K.
Do not hire this guy. It took him 4 days (2 days of which he left at noon) to lay down tile (314 squ ft). He measured and stated that the area was 490squ ft, but only to have to return 14 boxes to Floor & Decor, that tells you how accurate his measuring was! He stapled the baseboards back Half-ass.....they were not stapled all the way...He grouted but did not seal the grout floor afterwards. Just did a sloppy job, he cut my kitchen cupboards, and so they are sliced and diced in several places. I am finding my door frames were cut at the bottom but crooked and there are holes between the frame and the carpet & the transition piece, like he did not even grout properly. I am finding big holes of areas between my cupboard and tile, where there is a big gap, no grout to the tile. My son came home last night and stated that the grout was cracking, this is 3 weeks after he was supposedly done, what a krappy job. He also used 1 bag of group to tile 95 squ ft, for 2 tiny bathrooms, yet he used 1 bag of grout (different color) to grout the other 229 squ ft. Toilet was re-installed and is loose, I am a skinny lady and the only person using the master bathroom, so how does the toilet get loose within 3 days after he was supposedly complete and I was out of town for the July 4th weekend.
Floor Master InstallationFloor Master Installation
Nicole M.
Lowell did a great job removing and installing backsplash in our kitchen. He was always very punctual and had attention to detail with the black grout we picked which we know was a pain. We roughly had 35 sq ft of tiling that was done that included complete removal of old backsplash, reinstalling green sheet rock, and tiling the new backslash for $800. He was always very responsive and didn’t try to rush the job. He even came back for touch ups (black grout is hard to see) even though we already paid him. It took approximately 1.5 days and they cleaned up the work area well on both days.
Mid Cities Flooring LLCMid Cities Flooring LLC
Mary g.
Sergio installed subway tile in my kitchen and I am well pleased with his work. Sergio and his team are professionals and my kitchen looks great. He was punctual and I highly recommend him! I cannot say enough good things about the quality of his work!
Sergio's RemodelsSergio's Remodels
Jessica C.
Elite Floors DFW was absolutely amazing to work with. Hilda was responsive and willing to answer every question I had, which was a lot considering this was my first tile installation in my first house. She was kind, worked with my schedule, and kept me informed every step of the way. Thank you Elite Floors!
Elite Floors DFWElite Floors DFW
Eric G.
This guy supposedly has all this experience and good reviews???? He did a horrible job on our kitchen backsplash! ALL the 3x6 subway tile are cut crooked and differnt spacing everywhere! He is just a contractor and he has other ppl doing his job! Dnt fall victim to the fake ratings! Stay FAR FAR AWAY FROM THIS GUY! heres a few pics...
Mjm graniteMjm granite
Jim B.
We decided to take on a rather large project of tiling our complete first level 7 rooms. Working with Hilda on scheduling, pricing and selection made the project much more bearable. She and her team were priced very competitively and started and completed the job as we discussed, even going the extra mile. Without a question would I recommend ELITE FLOORS of DFW.
Elite Floors DFWElite Floors DFW
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