Latest Review: It's my pleasure to say that I had an excellent experience with the services provided by Think Maids. I am a new Thumbtack user and chose to work with Think Maids based on the positive reviews they had from other customers. I am happy to say that I was not disappointed. I employed the company's services for two of my homes - one for a "move out" cleaning and one for a "move in" cleaning. At first, the Think Maids crew did a "move in" clean of my new home. It is a 6000 sq. ft. home and the crew did an excellent job in cleaning the house in a few hours. I also thought the cost was quite reasonable. More importantly, the company exhibited excellent customer service. To give an example, there was some confusion regarding whether the basement was covered during the cleaning which was not clarified at the beginning of service. In realizing that we also had a basement to be cleaned the company informed us there was an additional charge for the basement, but due to the initial confusion, the company insisted on waiving that cost for me despite my offering to pay the additional fees. This to me was an exceptional example of customer service. In another instance, as I was not fully satisfied with the "move out" clean of my other home, the company sent another crew to clean up the place again at no cost. There was no convincing involved on m part. I simply called and explained the problem and they took care of me as a client. Again, to me this was another example of excellent customer service. Beyond that, both the crew and the managers (particularly Chris) were extremely courteous at all times and responded to my questions and concerns right away. When I am done with unpacking my new home, I plan to employ their services again for a more regular schedule. I would highly recommend this company. Thank you Think Maids!!
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