"I feel much better knowing he did his part in apologizing and following through on customer service. I'm glad we got the miscommunication cleared up.
I recently contacted this company for a quote on my main water valve. We just bought the house and the inspector stated that the valve was leaking. I called Pierpoint in addition to a few other companies for a QUOTE ONLY. When we spoke on the phone, I told the guy who came that I just quickly wanted to resolve the issue and I needed to get quotes ASAP. Not only was he an hour late, but when he came, he started looking at things and touching the pipes. He just started working on the valve, clearing off corrosion. I just stood there watching, while I figured he was just looking to see where the leak was or what he needed to fix. He then stood up, said he needed to tighten things and that was it. It was $100 for 3 minutes of, what I thought was, an inspection to give me a quote. I'm a new home owner and I felt extremely uncomfortable telling him that I didn't think he deserved $100 when all I wanted was a free quote. So I paid him uncomfortably. He did fix the problem, so I'm thankful for that, but I honestly feel very taken advantage of. Will not recommend. A company should never belittle a client nor make them feel uncomfortable when they speak up about only wanting a quote and forcing payment for labor I did not authorize."