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I have so many great things to say about this team. First of all, if you need a professional team to clean your house...please hire them!! They sparkled my home! Worked hard and cleaned my house for hours for such a affordable rate. They are the best cleaners known in southcarolina charlotte and gastonia area. Very professional....the women and men cleaned my home with a smile on their face!! This is the best service contracted on thumptack. Yes, I love this group. I was so happy!! The garbage removal fee was affordable too. Honestly I have experience with various carpet cleaners here on thumptack and locally. No one can compare to the service provided by this team. They are the best carpet cleaners!!! Yes ! Absolutely best in town!!! Hired this team for ( junk removal, carpet cleaning , and move out cleaning) I love their dedication to customer satisfaction!!! Omg!!!! They are so hardworking!!! Such a awesome team!! My money was well spent!!
I booked a deep cleaning service because my father just recently had a quadruple bypass and I was in town to take care of him. He was living alone after both of his parents - my grandparents - had recently passed after long years of health issues. Based on the reviews and my discussion with Dara, I felt like I made a good choice booking Enjoy Maids to come and bring a fresh makeover to the house! Our experience with the couple who came to clean was lovely, they were great people and we were totally comfortable having them in our home and felt like their personable demeanor was the best we'd met in the industry. In the last week, however, I've discovered many things that were not done well - or at all. First, there was no evidence of the 58-point checklist that reassured me during the process of finding a professional cleaning service. It was the number one reason I booked Enjoy Maids because with that checklist it seemed that my house would be thoroughly cleaned with every possible task accounted for. The checklist indicates that I would be given a copy and a chance to review the steps on it. I was asked several times by one of the cleaners to check after their work and to let them know if anything was amiss. Without knowing what to look for, it seems clean on a superficial level. However, on futher inspection, here is a list of things that were unsatisfactory about the cleaning: Kitchen Floor: I'm not sure what was used to clean the kitchen floor, but it was incredibly slick - causing my dad to nearly fall and have to catch himself - something he shouldn't be doing after being so recently out of surgery where his sternum was cut in half. There were several rubberized scrapes in the middle of the floor that WE were able to remove with a couple of sprays of Chlorox Clean-Up and a sponge - these should have been removed by the cleaning service. The knobs of the oven, the over backsplash, the microwave vent (as well as the inside of the microwave) were all still dirty. While I took the pictures today, not even a week after the cleaning, I would definitely think that even a week later it would be difficult for us to get these appliances as dirty as they are currently. The dust alone on the microwave vent shows that it's been quite some time since it was thoroughly cleaned - something covered on the checklist. Guest/Hall Bathroom: When I got in the tub the other day, I noticed that there were large areas of soap scum still on the walls of the tub surround. The walls of the surround also were covered in specks of what appeared to be dust, dirt, and hairs from what must have been a dirty cleaning cloth that was used to dry the surround. I took a glass and was able to rinse the specks of dirt away, but it was still unsettling to see hair and debris on a 'freshly-cleaned' tub surround. In that same bathroom, I noticed that there was still a lot of dust on the fake plant that was on the shelf, as well as the shower rod and the top ledge of the tub surround. The sink had some kind of grit in it and didn't feel as if it was cleaned properly. the tub surround under the faucet - near the soap scum - and there was still residue from soap and standing water. Checking behind the toilet, I noticed that there was quite a lot of dirt and dust on the baseboard, on the fixtures behind the toilet and on the base of the toilet itself. I've attached pictures that probably don't make my family look like the cleanest family ever, but we indicated that it would be deep clean because no one had had a chance to do a deep cleaning in months - this is the kind of thing that should be on the most basic of cleaning lists. Even though there were two bedrooms indicated on the cleaning request, I suggested that the second bedroom only needed to be vacuumed. However, I've included a picture that I took just a few minutes ago when I checked behind the door. There is a dead roach behind the door that was here when I arrived, something I didn't think to check because it was literally the only thing that needed to be done in that room and it was so obvious. The deep cleaning checklist includes a refrigerator cleanout and an oven cleanout, though when those were suggested, it sounded as if there might be an upcharge, or as if it would take time out from cleaning more important items. I suggested that they could be done 'if there was time', and apparently, there was not time. I am so incredibly disappointed in the service we received after communicating so clearly that my dad's house needed a deep and intense cleaning. There was even an extra charge for the deep cleaning as well as the upcharge for the carpet cleaning. I honestly feel like we are entitled to a refund of at least part of our payment of $202 (a total that does not include the $40 in tips I added to that total). The cleaning services we received were truly subpar. ---- I emailed this to the company and received an email suggesting that our cordiality with the cleaning couple was solely due to the good job (and not, perhaps because we're Southern people with manners), and asking why I tipped if I felt it hadn't been a great job. --- My reply: While there was a review at the end of the service, there wasn't a 'walk-through' as I would have expected. As I mentioned before, your website mentions a checklist and it would have been extremely helpful had Bri taken the walk through as an opportunity to point out what all they worked on so that we could look at it together. As someone who doesn't usually use a cleaning service and who doesn't visit this house very often - which I made very clear in our initial conversations - that would have been the perfect opportunity for me to review the status of anything I was concerned about. Without that checklist or a personal walk through, I was left to look over the rooms with an unpracticed, non-critical eye. I think you would agree that someone working in the cleaning industry has a much keener sense of what should be looked at or reviewed post-cleaning when compared to someone who doesn't know what is on the list. I did tip them because I have worked in service industries and I believe that workers should receive tips on service jobs. That tip wasn't 'for a job well done,' it was in gratitude for someone coming to help me when my father and I were unable to do a task - especially near the holidays. My dad is typically kind and welcoming to anyone who is nice, most people wouldn't consider that his remarks would imply that the service was perfect. He didn't look around the house at all to review the cleaning. We falsely assumed that there was a thorough job done. --- Enjoy Maids suggested they would give us a $75 discount on another cleaning, but never responded to my email asking about what the cost would be and how to schedule it. Additionally, I followed up in an email about a large gouge the cleaning crew had made in the wall: Toward the end of the cleaning appointment with your team, we heard a really loud thump as if something large had fallen and hit the wall in the living room. When I went out to speak to the crew before they left, I noticed a gouge in the wall near the couch. Below the gouge in the wall, there was chipped drywall on the floor - in a prominent location about four feet from the front door. It was clearly visible, between the couch and a table sitting two feet away. I should be more comfortable in the future pointing out issues, but I was hoping that either person on your team would say something like 'we accidentally did this, we're really sorry', but that didn't happen. If it had been present before they arrived, their vacuuming would have cleaned up the drywall, don't you think? Since no one else was in the house at the time, it certainly didn't happen by itself. That's the major concern I have with the cleaning. If that large gouge in the wall - and I can send a picture later today - was caused by an accident, your crew should have said something. Or, if they noticed it and it wasn't their fault, they should have cleaned up the drywall chips (and maybe pointed it out to us). That alone is such a disappointment - if I can't trust the cleaning crew to either clean up something glaringly obvious OR to tell me they damaged my house, what good would it be to bring up the poor cleaning job?
Chris was wonderful!!! he did everything for me upon moving into a new home from install ceiling fans, flush mounts to chandeliers... will definitely recommend to everyone I know and we'll keep on speed dial for the future
Jason did an excellent job cleaning our carpets! We were very concerned with old pet stains that were deep in our carpets. We tried many other options before hiring Rezults, including homemade cleaners and renting our own steamer from the hardware store. Nothing we attempted on our own came CLOSE to the results that Rezults provided for us. We are thrilled with the outcome, and WILL be using this company again and recommending them to our friends and family. Great customer service, and definitely went above and beyond to provide great service!
House cleaning service was provided. She was on time, very professional, great people skills. Her work was thorough and efficient, it was outstanding, I recommend her highly.
Great service... We have tried a number of cleaners and none have done nearly as good a job... Great service!
John and Bill were great! Initially I was apprehensive about booking a mover on-line but Carolinas Best Movers and Packers were awesome. Would definitely use again and recommend highly. Might also be called The REAL Greater Charlotte Movers and Cleaners.
Ava was extremely careful to listen to what I wanted, and to do just that. (A nice change from some other cleaners I have had!) She and Davia worked very hard, and did an excellent job. I am very pleased. No complaints!
Very friendly and effective cleaners. Would use again!
We hired DJO cleaners to clean 2 bed room condo in uptown . They look very professional in their uniform and came on time . They are Very reliable and great service . I highly recommend them . Thanks DJO
The cleaners were on time and did a fine job.
Ludin performed a deep cleaning on my house to prepare for going on the market. The cleaning was thorough. The baseboards, windows, refrigerator, floors all looked good and the house smelled amazing. She was very good with communicating to schedule, let me know when she was on the way and very appreciative. Would surely recommend and use again.
I have been through SO many other companies here on Thumbtack and I can tell you that Camila and her team are one of the best. I typically like to support small businesses for this type of work, but was beginning to lose faith due to the quality of work and the inconsistency with scheduling that I received from other companies. I have hired at least four other companies with which I was left unimpressed by the amount of missed areas and lack of a thorough cleaning. However, Camila and her team pay so much attention to detail! I can tell you that I almost fell over when I saw them actually remove the coffee table from the rug instead of just vaccuuming around it and actually lifting the rug up to sweep underneath it. I also have really bad allergies so it is important to me that every nook and cranny is swept/dusted/vacuumed. Camila was actually on her hands and knees cleaning beneath my bed - an area that every other company had not even attempted to clean. Hire them, you won’t be disappointed. The only con that I have was that they used a ton of paper towels, but at the rate they charge I’m ok with them using a few rolls. Just be sure to stock up before they get there!
Mirta and Bianca were fabulous! We needed a last-minute cleaning due to guests coming in, and Enma was quick to respond and fit us in for the next day. The ladies were thorough, friendly, and got the job done quickly. I've used cleaners recommended on Next Door, I've used several highly rated cleaners on Hux, and we've used some of the larger franchise companies as well- there's always something not quite right, even when the overall job is good. Not this time! Everything is perfect, clean to my standards, and the house looks and smells wonderful. I highly recommend E&G if you need any cleaning done, and I know who I'll be using for future cleaning needs!
Graham Cleaning Service did an amazing job for my real estate client. The house was spotless, they were quick yet efficient. A great value for cleaning and carpet cleaning. Will definitely hire them again for future clients as well as recommend them to others.
Lourdes did an excellent job. I’ve gone through several house cleaners in the past and none have been as thorough as Lourdes. She paid attention to every little detail and as a result my house was spotless. I will be using her monthly now!
The group of cleaners did a wonderful job. I happened to be home and they explained the checklist and made sure i was happy prior to leavingQ
Very dependable and thorough cleaners. I have been pleased.
Delia and team are awesome! We needed a move out cleaner on very short notice and Delia was able to make it happen. You wouldn't believe how clean the house is! I can't recommend Transilvania cleaners enough and we will be sure to reach out once we are settled in our new home for cleaning services. Thank you again!!
I'm a pretty messy guy and since I work a lot I barely have time to clean so alll I can do is the bare minimum so I called Maria and my doors have never been cleaner yes even my doors were cleaned you can see the difference for yourself I'm really satisfied and love her attention to detail such a great cleaning service couldn't have asked for more this is defientely a small business you can trust