Many years ago I could have installed a new hard drive myself, however not having done ANYTHING of any consequence with the inside of a computer in SOOO long, I decided I'd play it safe and hire someone to install it for me, When I saw all the glowing reviews Dawayne has I thought, " This is the young man to hire. I don't think I've ever seen where someone didn't have a least one less than 4 or 5 star review." I am extremely glad I chose Dawayne. He is a very conscientious young man, polite, pleasant and diligent. He even transferred everything that was on my old drive to the new one and when the job of setting my computer back to good working order took much longer than either of us thought it would he didn't ask for a penny more than his original quote, which I thought was exceptional considering how long the entire job took (more was involved in setting my computer right again than initially known by either of us. It is NOT that he works slow, it IS that he is meticulous and doing an excellent job means something to him. He even gave me some very good suggestions regarding some things with my computer that I will be following up on asap. Most people even good professionals seldom give away free advice. As others have similarly stated he did not try to impress me with the wealth of knowledge I KNOW he has by using jargon I may not have understood. He was not satisfied until he had everything functioning as it should, when he could have simply installed the new hard drive and been on his way, leaving me to do the transfers etc. If I ever have another need for a computer tech, I will be calling Dawayne Bowers again, straight away! You will not regret it if you hire this extremely nice and knowledgeable young man! Oh and he is punctual. Not only was he on time, but he was a few minutes early, something rare nowadays.