FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When it comes to our pricing, we believe in transparency and flexibility to cater to our clients' needs and desires. When evaluating a project or job, we take various factors into account to determine the cost. First and foremost, we engage in detailed discussions with our clients about the finish they desire. Whether they prefer a temporary solution or something perfect, these details impact the final price. Additionally, we offer two options for material acquisition. The first option is for us to source the necessary materials to streamline the work process. With our experience, we can select the appropriate materials for the project, ensuring quality and efficiency in the process. The second option is for the client to purchase materials independently and only pay for the labor. This gives clients the freedom to choose materials, allowing them to actively participate in the creative process. Regarding design and color, especially in projects involving kitchens, floors, and tiles, we recognize the importance of personal preference. While we provide options and suggestions, we always encourage our clients to choose the design that resonates with them the most. We believe that a space reflecting the client's tastes and style is fundamental to their long-term satisfaction. We understand that each project is unique, and therefore, each estimate is tailored accordingly. We strive to offer fair and competitive prices that reflect the quality of our work and the dedication we put into every task. In summary, our approach is rooted in open communication, flexibility, and collaboration to ensure our clients are thoroughly satisfied with the final outcome and the value they receive for their investment.
- What is your typical process for working with a new customer?
Our typical process for working with a new client is based on open communication and a clear understanding of their needs. First and foremost, it's crucial to grasp the problem the client wants to solve or the project they aim to undertake. In some cases, we can start right away, but for larger projects, it's essential to meet in person to examine the project in detail. During this meeting, we inquire about the client's ideas and what they would like to achieve. Once we fully understand the client's problem or ideas, we discuss how we will proceed. This includes setting the working days, and if there are specific days we cannot work due to personal reasons, we discuss it and come to a mutual agreement. We talk about the type of finish they desire, and most importantly, we discuss the price and the purchase of materials. We assess whether I will be responsible for acquiring the necessary materials for the project or if the client would prefer to handle that part. In summary, our process involves a deep understanding of the client's problem or project, followed by detailed discussions about work planning, working days, the desired finish, and agreements on pricing and material procurement. Transparency and clarity in communication are paramount throughout the process to ensure customer satisfaction.
- What education and/or training do you have that relates to your work?
Currently, we don't have specific formal education in home improvement, but we have several years of hands-on experience in both New York City and New Jersey. We've worked on projects in large buildings as well as residential homes. Each team member brings expertise in various areas such as plumbing, electricity, framing, and more. Furthermore, we make an effort to stay updated every year regarding state guidelines and codes. We also ensure we use the appropriate tools for the job at hand. Our experience and dedication enable us to provide quality services to our clients.