As rated above, the service Shaun provides is outstanding. He has installed three computer systems for my husband and I in the time we have worked with him. He pays a great deal of attention to the customer's needs and wants. He walks you through each option you may want to consider. As senior citizens, he works graciously helping us to understand. While tutoring on different programs isn't the main item as an IT person, he has been wonderful in walking us through programs; he always provides different options for us to consider knowing that we want something short and simple. He has a great personality for working in this field. He returns calls, responds to emails and completes a task in a timely manner. He has a good handle on how long a task will take and it is always completed within that timeframe. He also teaches in a language that can be understood by the lay person; he always cites an example of everyday living to the task you are trying to perform. He is very prompt with his billing and it is very detailed. Personally, we don't think our experiences needed any improvement. Shaun is very personable and innovative with his business ideas.