Michael was on time, and when he thought he may be slighly late he texted me to let me know ahead of time, and then showed up right on time. He was very professional, and presented me with his business card as I opened the door. Michael worked efficiently and made the extra effort to complete the repair during the time he was on my property. He ran out to get a part and returned quickly to repair. He was a breath of fresh air to come across. I have not had much luck in the past with contractors/repair men, and Michael will be my "go to guy" from now on. Also, his pricing for repairs was fair and reasonable.