What should the customer know about your pricing (e.g., discounts, fees)?
Although we use unit pricing on some items we bid, each job is bid on an individual, custom basis.
What education and/or training do you have that relates to your work?
We are very big on continuing education - both for our sales team and our installers. We believe that it is a key to maintaining our level of installation quality, plus we are able to better serve our clients by being educated about new products and services that become available to our industry.
How did you get started doing this type of work?
I put myself through college working on peoples yards. After graduating, I decided to continue working in the industry because I really liked was I was doing.
What types of customers have you worked with?
We have 5 crews in our company. Each crew has a specialty.
Crew 1 - Weekly landscape maintenance and clean-ups/pruning.
Crew 2 - Synthetic grass & putting green installation (We are the Premier Installers for SYNLawn of Oregon)
Crew 3 - We have a full time mason on staff that specializes in anything with mortar including brick columns, stone patios, outdoor kitchen and fireplaces.
Crews 4&5 - These guys are our custom landscape project managers that specialize in patios, sprinklers, water features, retaining walls, lawns, plantings, low voltage lighting, etc.
Describe a recent project you are fond of. How long did it take?
We are very proud to have install a design for Huntington & Kiest Landscape Architects. They are one of the top 2 landscape architects in the Portland area. The job was very detail oriented and classy and involved many specialty contractors. The client told us that we were the best contractor they worked with on the project in terms of communicating with them. Also, the installation was spot on.
What advice would you give a customer looking to hire a provider in your area of work?
Visit the Oregon Landscape Contractors Board website. Here's a link:
This is an indepth guide to consumers on how to select a contractor.
Along with that, here's some other things you can do:
1. As to see a portfolio/pictures of jobs similar to what you'd like to have done.
2. Ask for references.
3. Ask who actually does the work - there foreman or are they using sub contractors - because that's what you are ultimately paying for.
What questions should customers think through before talking to professionals about their project?
What we hear over and over again from our customers is this: They hired us because they thought we had good ideas, they trusted that we would do the job as we said and that we would do it right. What they don't find out about us until they make the decision to work with us is how wonderful our installation teams are. We constantly receive compliments about how kind, professional, clean and attentive our employees are. We are very proud of this and of them and feel blessed with the employees we have. Plus, they are amazing craftsman!