The whole process of having a new air-conditioning unit and climate zoning was uber easy.
From the very first day of meeting Glenn R. (comfort advisor), he walked us through the difficulty we were having with our residence and why...then provided possible solution to counter the headache. Additionally, he broke down the entire process and how long it would take and provided information regarding a followup prior to the actual installation experts arrival two days prior.
The workers managed all aspects of the job from breakdown, to installation and problem solving work that happened prior to their arrival. They cleaned their work areas over the two days of the job prior to leaving the residence and walked us through what they completed, how it is functioning and what is to be completed the following day. Additionally, we were able to get immediate responses regarding unknown variables of the previous work that was completed (not by Sullivan) before proceeding further. The workers ARE prompt, professional, and the quality of of their work is far above superior.
The followup (two months later when we could arrange a visit around other life occurrences) was equally as great as the first two aspects of the job; Glen showed on-time and phoned to let us know he was 20mins away and to expect him at that time. He handled checking for compliance of the work that was done, informed us 'how to' to gain the most efficiency from our new AC and zoning and even helped to complete our Tax Rebate form our our energy efficient device that had been installed.
Sullivan Super Service gets all of our business and would recommend them to anyone in the market of installing, revising, and upgrading their home comfort.