Jeff has handled all kinds of problem with my computer, from simple upgrads to completely loading a new operating system after my husband download a virus. He has walked me through simple things that I just didn't know how to do, like reseting my router after a power outage (did you know you have to plug the router in before you plug in the modem or it doesn't work, you can't just turn them both back on). I'm the first to admit I don't know much about computers other than how to use them, but he explains things to me so that I can understand. He has rescued my computer from several viruses, and he never charges me an arm and a leg. In fact he has some of the best prices you'll find anywhere.
He's the only person I trust to work on my computer, and he lives a couple of hours away. It's worth waiting until he comes into town to get him to handle it because I know he'll fix the problem and also point out anything else he finds that will help my computer run better.