Hired 103 times
5 years in business
Photos and Videos
Computer not turning on,
Cracked or damaged screen,
Slow computer performance,
Suspected virus or malware,
System error or blue screen,
Clicking or grinding noise from hard drive,
Need a diagnosis to determine issue
PC or Mac
Computer RepairSep 1, 2017Verified
Kevin did not honor his quote which was originally $75 for the LCD and replacement. He said the $75 was only for his fees and not the LCD which was not true as his email clearly stated that he would bring the Lcd as well and in fact mentioned that he has many models in stock. He wanted to charge me twice as much as his quote, then he added few more problems with my laptop because his screen would not work (who is to tell if it was problem with his lcd or more problems with my computer)!! I had to pay him $25 for nothing. Would not use his service anymore nor would I recommend him to anyone else.May 4, 2016VerifiedNorth Texas Tech Team's reply
I quoted you the service price. The LCD was an additional charge. Sorry for the miscommunication.
it was so quickly he did bring his own PSU for test check if my power supply is still working or not for connect my motherboard if turn power on so I find out PSU didnt fully work I have to buy new PSU so thanks to Kevin!May 3, 2016Verified
Got an email from a technician and was not able to get a response backApr 11, 2016VerifiedNorth Texas Tech Team's reply
Hello Thomas, I don't believe we have done business together before. I responded with a quote and asked you to call me, as I do not have your email address. I would love to have the opportunity to serve you in the future. -Kevin
Restored Windows 8.1 to my computer after a crash with windows 10. Kevin saved all my files and restored them to my computer. good job, I recommend him.Mar 30, 2016Verified
- What advice would you give a customer looking to hire a provider in your area of work?Just make sure s/he is a certified technician with at least an A+ certification for your hardware needs and a Windows Desktop Support certification. There are a lot of young people who think they know a few things about computer and although that may be true there is something to be said for having a CompTIA or Microsoft tell them they are a qualified person.
- What questions should customers think through before talking to professionals about their project?Well this doesn't pertain solely to our profession but to service providers in general. People are looking for a good service provider, and the truth is, we service providers are also looking for good clients. There are good clients and then there are the others, when clients are good to us we do our best to return the kindness and respect they offer us. There are some people who think if they get loud with us they will get something for nothing or at least some kind of discount, this is simply not the case, in fact it de-motivates someone from wanting to go above and beyond for you.