I've been through so many bad contractor experiences- it was really hard for me to start this project, with what I consider a lot of money at stake, and what it costs when you get a bad contractor. The cost in dollars, materials, aggravation, time, mess and stupid stuff you just learn to live with is usually the inevitable when you decide to hire out.
I'm so pleased to say Mike set a new bar for exceptional! From the emails we shared before the in-person estimate to the final dust pan of clean up in the garbage, Mike exceeded all expectations. He knows installation from the perspective of a craftsman. It's not about just slapping it in there and covering the details with quarter round, extra grout, glue or shortcuts. Every detail is attended to and addressed. It is given the exact consideration as if it were to be installed in his house.
He gave me the freedom of picking the materials, but gauged it against his resources. He gave me the confidence that I got a good material at a good price. It allowed me to flex my budget and spend the money where it counted- in the install. Anyone can put laminate and tile in, but very few can do it right. Right as in pay for it one time- not the second and third do-overs.
When it came to the hidden costs of projects (not knowing WHAT is under that floor you have), he was fair and gave options. He does respect your budget. He's not the cheapest, not the most expensive, but he is the best outcome for your money. Everything is in writing and upfront. You will not have different people in and out of the project. The other big positive is that your project is the most important project. You are not postponed to finish up or start another project. This means the timeline- is the timeline. He (and his family) has been doing this long enough to accurately gauge how long things take, even with little stuff that comes up. I had some dips in my concrete that needed to be fixed, but they were fixed and still completed given the extra work.
He will communicate before, during and after the project, stick to timelines and respect your house. He is cognizant that you are still there during the day or after work. You will be part of the process, but not responsible for reminding him of the little things.
I waited almost 15 years to remove and replace the flooring in my house, to not only get the most of what was in there, but the dread of knowing this was not something I could do myself and I would need to bring someone in. It was worth the wait to have an entire house of new floors, laminate and tile. I just can't say enough about Mike's professionalism and craftsmanship.
Although I've gotten all my flooring needs fixed, I'm really excited to be able to pass his name out to friends and family. I'm pleased to post a review for him and will be enjoying my new floors for many years to come.