10. Tex A Clean Carpet Care LLC
- 13 years in business
- 436 hires on Thumbtack
- Serves Pasadena, TX
"When my 85 year old mother called me at 5AM telling me her house was flooded I didn’t know where to turn. I live two hours away and the rain was still pounding down as the whole Houston area flooded. I tried ServePro but they said there were 5 calls ahead of mine already. Unsure of who else might help in such a situation I Googled “flood mitigation” and clicked on a link that resulted. It was Thumbtack. I entered my information and proceeded to search for more options. Within 10 minutes Christian from Texaclean called. He got to my Mom’s house within an hour and assessed the situation, providing pictures taken on his cell phone with a quote and strategy for cleaning up the mess. Thankfully, my Mom hired him on the spot and he had suctioned most of the water out and had dehumidifiers and blowers in the house by the time I got there. Over the following days they moved the furniture off the wet carpets and pulled out the soggy padding underneath and applied antimicrobial treatment. After the carpets were dry they replaced the padding and put the carpets back down and then steam cleaned and re stretched it. Then they moved the furniture back. Throughout the entire process Christian kept me in the loop with pictures and asked questions to help my mother. He was truly concerned about her well being, offering to bring her food and take her shopping if needed. He sent his Martini and Stephen back to set her TV back up for her after the carpet had been pulled up so she could still watch her shows and sent cell phone pictures to make sure the furniture was back where it should be in the end. They were very kind and respectful to her while there and checked on her, responding to any needs she might have such as taking out the heavy trash on trash day. They made things so much better than they might have been for both her and myself. I was able to return to work knowing she was getting the help she needed and she wasn’t alone. We focus so much on the bad in people, but if we look, we can see how Christ’s love shines bright and strong in those who help in such awful situations. They treated us with such compassion and kindness. Thanks to Christian, Martini and Stephen mom’s life is back on track. I have never been in a situation like this before and so don’t know what people charge, but as best I can tell their rates were very reasonable for all that they did! I recommend them highly. We focus so much on the bad in people around us that we forget to see how brightly Christ’s light shines in others all around us, especially those with the stomach and strength to help in such awful situations."