Find an event decorator near San Antonio, TX

Find an event decorator near San Antonio, TX

Find an event decorator near San Antonio, TX

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Reviews for San Antonio event decorators
Rhiannon H.
I’m going to write a very honest review because we don’t wish this experience on any other couples. It is hard, because I liked Ellie as a person and we had a wonderful wedding despite all that follows; Overall, our experience with Best Buds and Eleonor was unprofessional and heartbreaking. We hired her as our decorator and wedding planner. As a decorator, she did mostly well. She did a good job on the floral arrangements and the cake table and sweethearts table. There were issues in every area but overall we would recommend to hire them as decorators/floral only and you probably won’t be disappointed! That said, a couple hires a wedding coordinator with trust and the bride hands them the reins to her ONE AND ONLY wedding day. When things are not done as planned, there is no way to fix it. It is just done. There is far to much to include here that was mishandled, but we will try, to avoid anyone else going through it. We’ve attached pics of the plans in writing that were created and shared by her and us. We thought the plan was very clear. First, we scheduled our venue walkthrough with Ellie and she said we were good for the day. The week before, she asked us to reschedule, which wasn’t easy for my husband due to work but we made it work for her. When we did have the walkthrough, she continually looked at her watch and rushed us through…hubby almost fired her right then, but did not. The venue, which she had never worked with before, has an event coordinator who was attempting to collaborate with us and answering questions about chairs, room layouts etc when I asked him. Ellie was very sarcastic and rude to him and argued with him that he was “stepping on her all day” when he removed himself from the situation, she almost left the venue & us because she was “treated unprofessionally” that day left us very rattled and upset, but being so close to our wedding day and all the work we had put in, we chalked it up to miscommunication and moved forward. Ellie was supposed to complete layouts and send them to us and the venue, which she did not do until I asked her twice to send them. Even then, she sent them to me and I had to send them to the venue, being the go between for someone I paid to do that job. Day of, I will attempt to break this down to keep it all straight: First, we agreed verbally, & in writing on the day of timeframe sheet that she made, that she would arrive at the venue at 10:00. She arrived around 10:40 and then proceeded to treat my family and wedding party very rudely the whole time she rushed around enlisting their help with the decorating because she “didn’t have time.” Most of my guests at our brunch the following day were talking about the “rude lady in workout clothes” NOT the thing you want to be most remembered about your big day. Decor - I made and brought almost all of the decor myself, so she didn’t have to bring much. She was supposed to bring two cake pedestals, yet they were not there & the cakes were directly on the tables. We would have bought some and brought them ourselves, had we known she would not bring them. I made aisle signs and sent her a picture of how I wanted them placed, she placed all the signs on one side of the aisle instead of rotating sides every two rows like I requested and the other side of the aisle was completely bare. Part of the wrap on the arch was loose and blowing in my face during the ceremony, until my maid of honor wrapped it and secured it. It stayed the rest of the time…that simple. She tried to make my brother put out centerpieces and my niece set up the sand ceremony table. She was overwhelmed and everyone could see & feel it. Secondly, my husband and I spent hours listening to music and picking out the perfect songs for pre-ceremony seating and our wedding March. We planned with Ellie, in writing, what time that music would start, and when each portion of the processional would begin walking up the asile…day of, music was supposed to begin at 3:10 but Ellie told the DJ to wait on the music because the wedding party was behind. There was 27 minutes of music that was supposed to play…we weren’t more than 8 minutes behind on our end…but she never let him begin the seating music, so he had only begun playing the first song of the PRE-ceremonial music when she began to send people up the aisle. She sent our mothers and their escorts up in the wrong order, making the grooms mother go last behind even my stepmother when she was supposed to go first, again, planned IN WRITING. Then, she sent my wedding party up the asile to the music that was supposed to be playing as background music while people were being seated. Meanwhile, the song we had painstaking chosen and timed out so I could walk at a very specific part, began not 10 seconds before I walked up the aisle. No one could even tell what the song was. So much for our planning and dreaming, heartbroken. Thirdly, Most of the guests were allowed to congregate in the back of the area where the shade was, which made it look, in our pictures, like no one attended. A good planner would have guided the ushers to seat the guests appropriately before the ceremony began. We had discussed the empty seat possibility with her and the venue coordinator at the walk through, but she was unwilling to collaborate and I’m guessing that’s why she didn’t remember and address the issue day of. So we’re stuck with the ghost-town wedding pictures for an event with over 120 guests. During the photos after the ceremony, she again showed her sarcastic and unprofessional side while dealing with the photographer, however he stood his ground and we are thankful, because he did a wonderful job. Fourth, When she delivered the flowers, none of the boutonnieres and corsages were marked, and someone ended up putting the groom’s boutonnière on the ring bearer and vice versa. They were similar but just a bit larger flower. Everyone else was asking me, while I was trying to get ready who got the corsages. If I hadn’t paid over a thousand dollars, I would have had no issue handling all the details, but that is exactly why we paid, to have them handled. Fifth, We hired a Mariachi group for two hours, and gave them a break after about 40 minutes while we did some other activities, after the Mariachi’s ate, they waited around for a little while then they left. Our wedding planner was supposed to give them the break then get them back out to complete their time. This is only partly on her and we realize that, but we paid them for two full hours, then being dismissed early cost us almost $300. Sixth, When we cut the cake, the venue was supposed to light the fire pit and put out a s’mores bar, but that never happened…I was looking for Ellie for quite some time to see why things weren’t being done and ensure that the sparkler send off would be ready and I couldn’t find her, I finally had to ask a bartender from the venue to get someone outside to start the fire…s’mores bar went out close to 10 pm. Our last dance was at 10:50…again, only partially on her, but if coordinating and executing the details aren’t what a wedding planner is for, then what? Someone in my family found her and let her know that I had been looking for her. Ellie asked what I needed, said she was sick, would be in the van for the rest of the evening, and sent her assistant to find me…by then I had spent 20 minutes answering my own questions and making things happen, so I didn’t need his assistance. I will say, the flowers were nice, she did get most of the decor out as discussed, but honestly, The best part of having her there was not having to take down the decor and pack it up ourselves. Eleonor should absolutely stick to decorating and not attempt wedding coordinating, she should try to dress more professionally when at events, as leggings and a tshirt when guests are present is not appropriate. Most of all, she is lacking people skills. Sadly, we expect a defensive response naming reasons why none of the listed issues were her fault, as we have seen her respond this way, but I truly hope, for her sake that she will take these wedding scarring issues to heart and do her best to change things. Sadly disappointed, R & L
Best Buds Floral Studio & Full Service EventsBest Buds Floral Studio & Full Service Events
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