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My experience deals more directly with Billy, the "Pest Roper" more than Sharon, just to be specific. However, in my brief interactions with Sharon she was terrific, scheduled me in as quickly as possible and took detailed information on what services I needed. The real magic didn't happen until Billy showed up... A brief history on my home, I am lucky enough to inherit it from my grandfather, that being said it was built in 1963 and has been neglected over the past few years. I knew before Billy even showed up that if I wanted to make this place my home, I better be prepared to shell out some money to get it up to code. I've hired electricians, HVAC and appliance workers, maid services and now pest services through Thumbtack and have never had a bad experience... just a bunch of very good ones! All that being said, nobody wants to spend money on pest control. It sucks that the pests are even there and the last thing we want to do is pay for creatures that do nothing but bother us. However, for those of you out there that care about and value your home, you understand that it is not only the products you purchase, but the services that come along with it that really make a difference. That is where Pest Roper shines the most, I told Billy upfront that I expected to spend a few thousand on "rodent repairs" and he laughed and offered to do a more thorough inspection of the house, to make sure that he covered all the bases. Not only did Billy go on the roof, in the attic, under crawlspaces and behind compartment doors hidden in closets that I didn't even notice until he pointed them out... but as he went along his investigation, he photographed what he found and asked me questions about my last encounter with specific rodents/pests. Being the obsessive compulsive that I am, I followed Billy around the entire home and even into the attic... I let him get on the roof and in the crawlspaces on his own :) All along the way, we discussed what he was finding, what my options were and how things looked as they progressed. As a manager of several different facilities, i have used commercial services like Terminix and Orkin and have always hated contracts or "service agreements". I know that the major companies price gauge which is why I use Thumbtack so much for all my project needs. Billy's quote came in more than 50% less than Terminix and 30% less than Orkin. Now, one may be thinking... this is all well and good but what kind of guarantee am I getting from a small company like Pest Roper? The warranties offered, or rather the ones I selected, extend up to 2 years and actually transfer to the new owner, should I plan on selling the house within the 2 years (which I do). The extra value that I get from having this transferable warranty and the peace of mind that I now have knowing Pest Roper is taking care of my house is unbelievable. This is a two-day project and Billy is coming by to finish the work tomorrow, he has to patch part of the roof and even seal off internal areas for preventative measures. That is also something I strongly believe in "an ounce of prevention is worth a pound of cure". I would definitely consider Pest Roper not only curers but providers of preventative services as well. My house has a two year warranty on it, I literally sleep better at night knowing that my home is going to finally be free of all creatures and insects and now I can go about doing the larger scale projects I've been preparing for! Thank you Billy for all your hard work, keep it up... it definitely speaks for itself. And if it doesn't hopefully this review will!
Estimate was fair. They were able to come exactly when I requested. Pest control is guaranteed. If I see pests two weeks after initial treatment, they will retreat at no additional cost.
I posted the project on Thur, then Kevin scheduled a next day service for me and arrived on time for our initial service on our new constructed home. He was very professional and explained everything very clear. The service was effective that we found several died insects on the patio.
I contacted Chad during the short option period to inspect the home I'm looking to purchase. I was already down a couple days and getting nervous about timing. Chad was able to work me into his schedule and even worked some magic finding a termite inspector that was available and willing to go into the crawlspace. The inspection took longer than planned due to the age of the house and answering many questions from me. His wealth of knowledge and willingness to explain his findings, possible causes/remedies and potential issues was much appreciated. The final report was very thorough and easily understood. I found the pictures within the report to be especially helpful.
Quick service, fair pricing, and the pests are dying. Couldn't ask for more.
After reading many horror stories online about rodent problems, it was nice to get an up front lump sum estimate to fix my problem. No per visit fees, no add-ons or upselling later. Erick sealed up my house and visited many times to check and set traps until all rodent activity was gone. Erick was friendly and respected me, my house and my schedule. I would recommend their service to people I know with critter problems.
I like working with Steve because he is very thorough and his reports are easy to read and understand. As an agent, I feel confident that he will help my client understand his finds. That understanding is a big deal because they are possibly making one of the largest purchases in their lifetime.
He was very knowledgeable in what he was doing in exterminating the bed bugs. Very reasonably price, and Larry was very kind with me. He let me know not to be worried or stressed anymore, because they're here to eliminate my problem. So far, I've seen the results, and they're excellent. I haven't been bitten for two weeks. It will take about 2-3 treatments to eradicate the bed bugs, but I know they'll be gone soon.
We requested Truly Nolen to eradicate multiple ant colonies from flower beds plus ants in the kitchen. The two-person team provided a detailed and thorough (90 mins) ant-extermination service including treating the flower beds and adjacent lawn. They established an ant-free perimeter around the house and then mapped out the kitchen and treated key areas including behind all electrical sockets. After this one treatment alone, we have been ant-free. Unlike another well-known pest extermination service, Truly Nolen offers a comprehensive, all-in-one service for the garden as well as the house. In addition, the team arrived on-time, were professional and considerate and explained in detail the treatment plan and rationale. Thank you very much indeed. Highly recommended.
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