I hired Carlos and team after I had a pipe break in the basement wall, leading my wall-to-wall carpet to get soaked with water. I was impressed with Carlos' responsiveness and professionalism throughout the entire process from beginning to end. It worked also quite well in the trilateral interactions between Carlos, my home insurance officer, and me.
After they were all done (in fact, even while they were doing the last stages of work) I did notice an unpleasant odour that was never there before the water damage. I contacted Carlos about it, and he gave me a list of recommendations what I should try and do. I was not excited about the bad odour, making it hard for me to spend more than a few mins downstairs, leave alone using the space for guests staying over as I used to in the past. But I did appreciate that Carlos continued to try to advice me on it. Eventually, ever so slowly, the odour reduced by much (though never completely disappeared, and I still don't feel comfortable having people sleep there. But it's improvement, thanks to Carlos advice on steps to take.
Carlos was also really responsive when I brought up another (more minor because easily fixable) issue of a wardrobe which came aparat in the back. Both his team and subsequently wall painters had moved furniture around. Unlike the painter, Carlos even volunteered to come and take a look at it and if it's easy to do, to fix it. I appreciated this gesture (I ultimately didn't ask him to come, as I plan to deal with it via a handyman who can come on weekends, while Carlos only works weekdays).
Overall, very good experience with Carlos and his crew!