I just moved to my home and wanted to have the chimney serviced before I used it. He responded almost immediately to my request on thumbtack, and was able to make it out a few days later, at a time that was most convenient for me.
I got a one hour window (between 10-11) and they were on time, RIGHT at 10 on the dot. Some work needed to be done on my chimney, more than what I originally called for (there was no cover on the top of my chimney, I wanted a top, also I wanted a stove removed). He was able to take care of these things within a short amount of time. He took care of everything, no questions asked. I love that, because he could have rescheduled to come back, but he quickly just handled it.
He also kept me informed while he was here, showing me pictures of my chimney from the roof, etc.
His price was very affordable for great service. They also were very clean- I have white carpet and you wouldn't even be able to tell that they cleaned out the fireplace.
Quick, easy, painless, wonderful/ fair price.
I am picky about great service, having been in a customer service industry for over 15 years.... I would definitely recommend this company, and I will definitely be using them for future chimney needs!