What should the customer know about your pricing (e.g., discounts, fees)?
There is no standard pricing system for remodel projects. Small or large, every project we involve ourselves in deserves personal attention to pricing.
What is your typical process for working with a new customer?
Most jobs and clients need more than a simple on line quote. As a typical practice we would visit the project, consult with the owners and provide either a written estimate or a Preliminary Budget with details for larger projects so further choices in design and materials can be discussed and evaluated.
What education and/or training do you have that relates to your work?
Our owner has been in the industry for over 30 years. We have extensive licensing and many certifications from furnaces to windows, major remodeling. We also have a licensed Real Estate Broker ON STAFF who is VERY experienced in all aspect of real estate! New owners consults, property management services, investment properties and where your money is best spent are just some of our services we provide.
How did you get started doing this type of work?
I was drawn to the building and remodeling industry at a very young age (Legos?). I was extremely fortunate to have worked for some gifted small construction firms who were generous with their training and incubating my ambition. It's now been over thirty years, MANY different licenses and certifications and am fortunate to still love what I do!
What types of customers have you worked with?
We have worked with every possible client base. We regularly do small jobs that just need someone to pay a little attention to all the way to multi-million dollar homes. We are all background checked, drug free and have a long list of references.
Describe a recent project you are fond of. How long did it take?
A few years back we planned to do a large kitchen remodel. Normally scheduled for about three weeks we agreed to work extra hard to complete the demolition portion of the project within the clients five day vacation time away from home. They were all very sensitive to dust and the kids have allergy sensitivities. We simply needed to be done with the dirty phase by the time they returned five days later. As it worked out, we had everything we needed to finish the project on site and we just kept on working. To the client's surprise, we FINISHED the entire remodel in FIVE days!
Our only regret is we didn't film it! Or their tears of joy!
What advice would you give a customer looking to hire a provider in your area of work?
Step one is always references. Always check licensing with the Department of Labor and Industries! Your contractor should be able to make suggested material options to meet budgeting guidelines and be willing to go the extra mile to be sure your goals are met.
You should also be able to 'talk' to your contractor. You should feel comfortable with their references, experience and ability to send you to multiple outlets for the products your need.
What questions should customers think through before talking to professionals about their project?
Budget, budget, budget! You should always have some kind of budget in mind. If you have absolutely no idea and need 'numbers' to obtain financing etc. then by all means work on your estimates. Just be sure to be realistic about what you want so you don't have large cost overruns later as you may choose different options you have earned about along the way. Nobody want to feel limited as to their project.