TRULY A SUPERIOR COMPANY IN EVERY ASPECT!!!
I can not say enough for Ryan and the Repair Guys.
Last year in the summer, we sustained some interior water damage due to what another roofing company said was only a poorly sealed scupper. We took them at their word and repaired the problem.
Well less that a year later, after the recent spring rains we had in Scottsdale, we discovered "an apparent" roof leak that gave us some interior water damage near the same area of the home. I called several roofing companies and contractors to access the damage and give us estimates to rectify the problem. Several said they would call us back in a couple days, but never did. Some refused to come out saying "the job was too small for their company to consider." Some said they were just too busy, while others were simply "no-call-no-shows" when they were scheduled to come out. Most of the ones that did come out were only interested in trying to sell us into completely stripping everything down and putting on a complete new roof (flat roof with a full parapet, scuppers and drains). Most wanted a crazy high price. The lowest bidders only wanted to slap on 1 or 2 coats of roof coat and call it good. AND... the BEST any of them would do was a 1 year warranty. One company said they only give a 90 day warranty, and all of them also stated that "it could cost more if they found any other hidden problems." I've had friends burned by this "lowest bidder" tactic before and wanted to find someone with enough expertise and experience to quote this accurately.
I know this is hot, hard work in the direct sun. Although I am not a contractor myself, I don't mind paying for quality materials and workmanship and I have had some training and experience in many of the building trades. One of my brothers has been a licensed Residential and Commercial Electrician in Arizona for over 30 years and has no complaints. I'm pretty handy in and around the house and can handle most of the work myself. But I also know when a job is too large for me to handle on my own and have a pretty good idea of what to look for and recognizing poor quality work.
When we had Ryan come out, he was prompt and on time. He called a day or two prior to the appointment to confirm, and gave is "heads up" courtesy call when he was on the way. He was totally professional and performed a complete, detailed inspection, and was able to correctly identify several problem areas and gave us a quote to correct all of the issues which included an improperly installed patio door overhang that had not been correctly installed, flashed and sealed, improper and incorrect roof coatings applied over an improperly prepped roofing base structure. He even re-routed and sealed all of the communications cables and A/C condenser drain pipe. Ryan was able to find and replace several cracked, broken, and incorrect tiles and caps that matched PERFECTLY. That's quite a feat since the tiles were from the 80's!!!
For the actual roof, Ryan and his team use a premium roof coating material that is much more costly that the normal Elastomeric coatings that everyone else uses because they cut into the profit margins. I can truly say that this roof only resembles others in that it is white. Beyond that, It has a very glossy appearance that looks and feels like more of a membrane than a paint. When I poured a glass of water on the roof, it repelled like water off a duck's back. It seems the Repair Guys are the only ones that do their method of installing, and that is what makes it proprietary. Their preparation, installation methods, and premium products all together with the same quality mortar, tile repair, stucco repair etc. is specific to them. I've found no one who does what they do, the way they do it.
He then performed extensive water testing to ensure there we absolutely no more water leaks, and backed this up with a 10 year warranty, and, to my knowledge, he is the only one who will offer a lifetime warranty on an Arizona roof with his best proprietary roofing process.
THE REPAIR GUYS WORKMANSHIP, MATERIALS AND APPLICATION PROCESS IS SUPERIOR TO ANYTHING I'VE EVER SEEN. I WISH I COULD GIVE THESE GUYS MORE STARS - THEY TRULY EARNED IT. They went above and beyond in several aspects without charging any extra for it. I recommend them without reservation or hesitation.