From the time my wife made the call to the time we had the tree removed was less than 4 days, which was wonderful for me and my wife because we have a baby on the way and were trying to find the best day for them to remove our very tall Mexican Fan Palm tree from our small patio in our townhome community. I feel very fortunate that I called this company. I called a different one first and they had not called back after 2 days. I saw American Tree Masters on the internet and was very impressed with all of their positive reviews that they have with the Better business bureau and also with Angies list. Not only did they call me the same day but the estimate was much less than I expected. The project included removal, haul away, disposal, cleanup, and stump grinding to 3"-4" below ground level of this huge palm tree that the crew estimated to be about 50ft. tall! They also had to bring in a crane because of the tightness of the patio, which was included in the total cost, which was very fun to watch! The day of the removal, we received a warm welcome from one of the three gentlemen who would work on the project. They came about 15 minutes earlier than expected, so that was great. They were very efficient, and the work was very interesting to watch them perform as they brought this giant palm tree down in very small pieces (the crew leader explained that they removed this tall tree in small manageable sections so that nothing got damaged in the process). As they were removing parts of the tree, they would clean up the debris and load everything into their big chipper truck so that a huge mess wasn't created. They were done in about 3 hours; they advised it would take 3-4 hours for completion, so we were also happy about the proper time estimate. The owner even came onsite a couple of times to oversee the project to make sure that everything went as planned. Their goal was not to leave until I was happy with the completion. I would recommend this company to anyone, as they were outstanding, not only with the tree work, but they did a super job cleaning & making our yard look fantastic. Overall, we are very satisfied and pleased with the outcome, especially considering how giant this palm tree was in our yard. The owner was very prompt with our inquiry and we can tell he cares about his business and the quality of employees and the work itself. We would recommend this company to anyone who would like to have their trees trimmed or removed!