This is a review of my first experience with this company that took place a few months ago (09/06/2016).
I was scheduled on a Wednesday at 10AM. Before any moving had been done I was already very pleased with the way they handled their business. Even though I contacted them last minute and needed their services ASAP they were extremely accommodating and found a date/time that worked best for me.
My two movers, Sergey and Bogdan, gave me a heads up phone call to let me know they were on the way. They arrived right on time about 15 minutes later. I needed to move out all my belongings in my bedroom and a few pieces of furniture (bedset: queen mattress, bedframe, nightstand, computer desk, dresser) out of the bedroom right next to mine. Both rooms were at the top floor of a 3-story townhouse, and the only way to move my belongings into the truck was through 4 sets of stairs (that were super small, narrow and difficult to work with). They started on the empty room with the furniture first because I actually wasn't even fully done packing my room yet. My boyfriend supervised and said that they carefully wrapped everything and used a lot of bubble wrap and shrink film to make sure everything was very protected. My room was a more complicated because I still had random items and clothing articles scattered around, but Sergey and Bogdan did not mind at all and packed literally EVERYTHING without a single question. I can't imagine how difficult it was for them to get my ridiculously furniture down those stairs (I already get tired just carrying my laundry from the garage).
After everything was packed up in their truck, they headed to my new destination. They arrived around the same time I did so I could tell they didn't try to delay their drive time. Sergey and Bogdan immediately began unloading everything into my new apartment. Whenever they did ask me questions, it was about how or where I preferred certain items to go. I was so surprised when they told me they had finished because they worked so fast and quietly. They were very kind and gave me a discount on top of the first discount they had given me already.
Overall, their staff were friendly, very professional and polite and they work exceedingly well. In the future I will ONLY use Silicon Valley Luxury Moving for all my moving needs!!