I couldn't be more pleased with the professionalism, courtesy, timeliness and capability of the Titan Air Conditioning Services technician, Chip in his service call last week. We called Titan Air to solve a water leak near our indoor forced air unit. Chip quickly diagnosed a clogged condensation drain line during air conditioning operation. He cleared the blockage, installed an easy access coupling and explained the option to install a sensor to prevent any future leakage in the event that the line somehow became clogged again. I gave Chip the go-ahead and he easily installed the sensor. Chip is so polite, personable and competent in his work. I was so impressed that I called his office and the referral service that recommended Titan Air to compliment our top-notch experience. I highly recommend Titan Air for your air conditioning needs.
In fact, I was so pleased that I asked Chip to look at a section of air flow ducting in the attic that wasn't well sealed. He recommended that we have another technician come out and install a short section of replacement ducting.
The next appointment was set up that day for two days later and Robert arrived on time with equal professionalism, courtesy and capability. He installed a new duct section that eliminated the air flow leak.
In my very favorable interaction with both Chip and Robert, I opened a conversation about future improvement to our air conditioning system for our two-story home. They offered great input on effective and cost-efficient solutions, and explained that my existing system likely has several more years of reliable service remaining. I feel confident in their ability to install a new system for us when its time to replace our current equipment.